Amazon Connect | Appointment Schedule Prototype

Description

Project Brief: Amazon Connect | Appointment Schedule Prototype Brief The following is a generalized description of the current state: - The caller requests an appointment for a Home Service estimate - Client Experience Lead gathers address for the estimate (and more details as the call naturally unfolds). - Caller Experience Lead looks at available slots on a pre-populated calendar, based on the estimator(s) daily routes, so neighborhoods and travel time are considered in what is offered back to a prospective customer, as options. Customer and CX Lead iterate until it is satisfactory. Relevant: Ring Central Google Calendar Google Sheets Notification Form Opportunity: How can Amazon Connect be leveraged for the following: - Speech-to-text translation - Provide actionable recommendations in real-time, such as next best calendar slot on the estimator's route. - Sentiment analysis We’d like to define a prototype for this project to determine LOE, Time Estimates, and a baseline for understanding how it improves the customer experience. We are looking for a proposal that will Define Scope, timeline, and budget