Setup of Zammad Customer Service Portal on AWS EC2

Description

Objective:
Deploy a Zammad Customer Service portal using Docker on an AWS EC2 instance to manage customer queries, bug triage, and refund requests, with detailed user roles and permissions.
Responsibilities:
1. Configure and deploy the Zammad Customer Service portal on an AWS EC2 instance using Docker, ensuring the installation of the latest LTS community version of Zammad.2. Set up granular user roles and permissions within the Zammad environment:* Admin: Full access to all administrative and configuration features.* Manager: Ability to oversee specific teams and initiatives (customer queries, bug triage, and refund requests), with access to relevant management tools but no server administrative privileges.* Agent: Access to manage tickets related to assigned teams and initiatives, without access to administrative or high-level reporting tools.
3. This should feature Instant chat support and integrate customer feedback into easy to read report for the manager4. Ensure the system is fully functional and integrated with existing AWS Email and Phone message servers as required.5. Provide detailed documentation of the deployment process, configurations, and user role setup.Handover the system post-setup with comprehensive operational guidelines.
Key Considerations:
1. Engage with prospect partners who can accept custom offers without requiring upfront payments.2. Operating System Preference: Preference for Windows but may use Linux if it provides a better performance or deployment experience.3. Communication: Regular updates should be provided every three days to ensure the project remains on track, including the ability to deliver in-depth, hour-long video updates upon request.4. Quality Assurance: Conduct a QA process followed by a review phase to ensure all functionalities meet the specified requirements.5. Integration Support: Post-deployment, provide integration support to ensure seamless communication between Zammad and existing AWS Email and Phone message servers.
Deliverables:
1. A fully functional Zammad Customer Service portal on an AWS EC2 instance.2. User roles and permissions set up for Admin, Manager, and Agent, tailored to specific teams and initiatives.3. Comprehensive documentation of the deployment process, server configuration, user role setup, and integration details.4. Verification of successful integration with existing AWS services.
Timeline and Milestones:
Provide a detailed timeline and expected milestones during the quotation process, including deployment, QA, and integration phases.