Logistics & Operations Specialist

Who We Are
Solana is a high performance blockchain that can enable growing decentralized applications and systems to scale without sacrificing security. The Solana Labs team is highly specialized, so we’re looking for talented people who are willing to jump right in and use their expertise to help us build out the Solana ecosystem. 


Solana Mobile lives within Solana Labs and is tackling one of the most important problems to solve across all of web3: mobile. To onboard a billion users to crypto, developers need better tools to build best-in-class mobile experiences, and crypto users need a way to access these experiences safely and securely. If you’re looking to join a fast paced, problem solving environment in the center of blockchain infrastructure, cryptocurrency, and decentralized applications, then read on. 


About the role
In this role, you will be a core part of the team building and supporting the Solana Mobile Stack and Saga phone. You’ll be fully focused on leading our logistics operations and supporting our customers by overseeing our dedicated support channels and vendors. Saga will have customers in more than 25 countries across North America, Europe, and APAC, and ensuring that we have processes to support them, a robust e-commerce presence, and logistics in place to deliver products to them will be critical to the success of Solana Mobile.


Responsibilities

 
Define and manage our evolving e-commerce presence and additional web needs


 
Define logistics policies and processes with our 3PL partners, including RMA, buyers remorse, and other reverse logistics flows


 
Manage reporting and tracking of shipments, financials, and inventory


 
Manage compliance for VAT/GST/HST/Taxes and Customs


 
Manage and train a third-party customer support vendor on our phone, mobile stack, and ecommerce tools


 
Summarize key support patterns for our core and partner engineering teams to inform our backlog


 
Willingness to work outside your comfort zone - it’s a rapidly changing environment



Requirements

 
3+ years experience with electronics or hardware distribution and support


 
3+ years experience managing an e-commerce platform, such as Shopify/Amazon Retail, and associated integrations


 
3+ years experience with customer support management


 
Experience managing vendor relationships and contracts


 
Strong communication, organization, and collaboration skills



Nice to Have

 
Bachelor’s degree in Business, Supply Chain, or Engineering


 
Experience with the smartphone industry


 
Experience with international tax registration and declaration


 
Experience with import customs clearance


 
Experience with ZenDesk or similar customer support platform


 
Knowledge of blockchain concepts (digital signatures, tokens, wallets, NFTs, DeFi, etc)