IT Support Engineer

Teleport is the market leader in Identity-Native Infrastructure Access Management. Every company must protect its critical computing infrastructure from hackers and other bad actors. The problem is that most rely nf outdated access solutions that use passwords and other shared secrets which are #1 source of data breach. Teleport replaces these outdated access solutions with more secure identity, making the happy path for engineers the secure path. By replacing insecure shared secrets like passwords, keys and tokens with true identity based on biometrics and security modules, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company's global infrastructure.
 
Teleport is used by leading companies including Elastic, Snowflake, Doordash and NASDAQ and recently raised $110M at a $1.1B valuation in a funding round led by Bessemer Venture Partners with participation from Insight Partners, Kleiner Perkins and S28 Capital. We are headquartered in Oakland, California, but embrace a remote-first work culture for many roles.
 
We're also proud of our numerous awards recognizing business and culture leadership including "Inc. 5000 America's Fastest Growing Private Company",  "2022 Certified Great Place to Work" and Comparably's 2022 "Best Company Culture; Best CEOs for Diversity; Best Perks & Benefits and Best Compensation" award.

The Teleport IT team is looking to hire an IT Support Engineer who would be excited to join a small, fast moving, experienced team at a mature startup.  The position is 100% remote, EST time zone preferred.

This role will be the primary on-call Support Engineer during weekday mornings with an IT Systems Engineer as an escalation point for complex issues and to help you learn more advanced technical skills.  This role targets 20% off-call time for projects, learning and development goals. 

We are looking for ambitious candidates with a Security first mindset and want to grow their skills as a future Security, Systems or Infrastructure engineer. 

We utilize a Slack and Zendesk based helpdesk and are looking for candidates who are creative in solving problems with automation rather than manual ticket-driven processes.  We love Slack Bots, Git Ops and Infrastructure as code. 


What you'll be doing:

 
Resolve helpdesk issues
 
Access requests
 
Troubleshoot daily helpdesk tickets
 
MFA and password resets
 
Mac and Linux computer management
 
Triage system and security alerts
 
Laptop procurement, configuration and troubleshooting
 
Okta, Slack, Google Workspace, Duo Mobile, Jamf Administration


What we will help you learn:

 
Low Code Process automation with Okta Workflows
 
Infrastructure-as-code using Terraform
 
ZeroTrust IT Security best practices
 
Writing SIEM alerts using Python
 
Writing SIEM queries with SQL



$68,800 - $99,000 a year
The base salary range for new hires in this role is between $68,800 and  $86,000 for a level 2, between $79,200 and $99,000 for a level 3. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 
We also offer equity compensation and a comprehensive list of benefits below:
401(k) Retirement Plan with matching employer contributions
Paid Time Off: 4 weeks
Sick Leave: 10 days
Paid leave: 12 weeks 
Paid Holidays: 11 days
Medical, dental, vision, Long Term disability, and life insurance  - PPO, HMO, FSA, EPO plans provided
Flexible expense benefit: $4.8k annual expense benefit for work related expenses 

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.