Senior Technical Program Manager, Planning & Operations

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 


As a Technical Program Manager of Planning and Operations, you will be dedicated to optimizing the intersection between Product, Engineering and Design, translating strategic priorities into tangible delivery roadmaps. We build value for our BetterUp team and leaders by establishing governance, processes and rhythm of business ceremonies, driving trust, visibility, accountability, and ownership. You are responsible for designing and implementing streamlined planning processes using common frameworks and tools that are adopted across all of teams to identify dependencies, secure resources, visualize roadmaps, contextualize OKRs (Objective & Key Results) / KPIs (Key Performance Indicators), and effectively deliver committed work quarter over quarter.


We’re seeking an individual that’s a creative problem solver and a change agent, who views roadblocks or tough organizational issues as an opportunity and drives resolution. If you’re passionate about helping people reach their potential, thrive in a fast-paced startup environment where you get to build the future, and love program management and operational excellence, then this is the role for you.


What you’ll do:

 
Define, enact, and enforce the organization-wide planning and goal setting processes and governance. 


 
Drive optimizations related to planning Product and Engineering objectives and key results (OKRs). 


 
Define and embed best practices for teams to provide clear visibility into roadmap delivery health and OKR/KPI performance and ensure they are effectively communicated.


 
Identify and mitigate cross-team risks to ensure timely delivery of product roadmap(s). 


 
Surface timelines, budget, and resource needs to meet roadmap goals.


 
Communicate roadmap status and updates to organization stakeholders and leadership teams.


 
Contribute to the development and implementation of development processes and best practices.


 
Evolve Agile software development practices to meet the needs of remote-first, highly cross-functional and collaborative teams, grounded in the principles of the Agile manifesto and influenced by various agile frameworks.


 
Drive high quality Jira data standards, coaching stakeholders on Agile best practices.


 
Build effective training and knowledge-sharing materials that enforce and reaffirm planning and reporting processes.


 
Coach and enable teams with processes, best practices, and tooling to achieve sustainable peak performance with the least amount of process necessary.


 
Proactive identify areas of operational improvement across teams, building and automating solutions that are scalable cross-team.





If you have some or all of the following, please apply:

 
6+ years recent experience as a Technical Program Manager or a similar role at a technology company.


 
Bachelor's in Computer Science or related technical field, or equivalent professional experience.


 
Validated experience designing and implementing effective planning processes and operations systems.


 
Self-starter, accustomed to working in a changing environment.


 
Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, successfully influence without authority, and have empathy for business stakeholders.


 
Experience around prioritization and continuous optimization. You can discern the urgency and importance of work. You find creative ways to use the full potential of our existing tools, and advocate for novel solutions.


 
Experience building capacity plans, performing data analysis, and influencing senior leaders to make prompt decisions based on said plans and analysis.


 
Excellent soft skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea and its impact.


 
Experience collaborating with Developers, Technical Product Managers, UX Designers, Product Managers, Engineers, and other team members from broad cross-sections of organizations


 
Understands and participates in the product/tech development lifecycle.


 
Can clearly communicate process and program impact, benefits, and changes to stakeholders to improve knowledge, change attitudes and behaviors and improve the working conditions and quality of life for affected teams.


 
Thinks holistically to find opportunities around policies/ processes to increase efficiency across organizational boundaries.


 
Experience with JIRA, Confluence and Looker or other tools, leveraging data visualization tools to help influence stakeholders.





Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

 

 
Access to BetterUp coaching; one for you and one for a friend or family member 


 
A competitive compensation plan with opportunity for advancement


 
Medical, dental and vision insurance


 
Flexible paid time off


 
Per year: 
 

  

  
All federal/statutory holidays observed


  
4 BetterUp Inner Work days (https://www.betterup.co/inner-work)


  
5 Volunteer Days to give back


  
Learning and Development stipend


  
Company wide Summer & Winter breaks 


 


 
Year-round charitable contribution of your choice on behalf of BetterUp


 
401(k) self contribution



We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is $128,000 – $218,000.
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