About UsClose is a bootstrapped, profitable, 100% remote, ~80 person team of thoughtful individuals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.
We ❤️ startups & SMBs. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.
We are growing our Customer Success Team of 8 to help serve more customers! We are specifically looking for someone to help with new customer onboarding and identify high-growth customers.
About YouYou're comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You're able to manage your time well, communicate effectively and collaborate in a fully distributed team.
You have excellent written and verbal communication skills and are comfortable working autonomously in an asynchronous, remote environment. You have a high emotional intelligence, and possess the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. Preference is given to candidates who have experience working in a startup environment.
You are located in European or Eastern American Time Zones.
About the RoleThe newest member of the Customer Success team will work closely with high growth customers, ensuring they have the tools, knowledge, and set up to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. This role reports to the Manager of Customer Success, Meghann O’Brien.
Key Responsibilities
Success story sharing