This is a US only position with a strong preference for California-based residents.
We call this position a "Customer Advocate" because it's your job to do just that: advocate for the best possible experience for our customers. Friendly, empathetic support can make someone's day, and we're committed to making every interaction - whether email, call, or chat - a fun and helpful one!
This is not a customer service position. There's a difference between customer service and customer support, which might sound confusing - so please read on!
We're looking for great communicators who can explain challenging technical information in easy to understand language. Please know that while we love a great vocabulary, simple and clear language skills are what we need.
Your mission is to help our photo booth owners succeed with their hardware, which means you'll need significant experience troubleshooting and investigating hardware related issues. Do you have experience repairing computers, laptops, iPads, and printers? Do you take things apart because you want to understand how they work? We want to hear from you!
In order to succeed in this role, you must have 2 years of experience troubleshooting hardware in a previous role or otherwise relevant experience.
If you're a natural problem solver, curious about everything, and driven to find the root issue in every scenario that comes your way, great! Read on:
Acts
We are looking for candidates who are able to work the following time shift:
Tuesday - Saturday, 10am - 7pm Pacific Time
If you do not confirm you are available for this time shift, your application will automatically be disqualified. 😭
Requirements
Benefits
🏥 Health Benefits
👴 401K for California Based Employees
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open Book Management
💪 Intimate Team
🧑💻 Work from Home Stipend
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