Senior Product Designer

Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patientswho they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice...) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.
This is a remote role


Summary
As the Senior Product Designer, you will own all aspects of the design process and be the sole designer for the Portal team. What you build will directly affect the lives of patients and ease the load that hospital organizations shoulder every day. The scope of the role is broad, and you'll get to see the impact of your work as you steward your product from ideation through implementation.


This role will focus on defining how the Loyal platform experiences differ based on a user's role. This designer will unify 12+ products into a cohesive platform, define what configurations should live at the platform level versus at the level of a solution, and most importantly, define and create an enterprise analytics space for executive-level customers that would allow users to view revenue-driver insights in an effort to streamline operations, improve value-based care and the patient experience.


Our ideal candidate is entrepreneurial, naturally curious, deeply collaborative, and passionate about building amazing products that add value to our users' lives. At Loyal, you will have the freedom and responsibility to make a major impact within the healthcare system and tremendous growth potential in your role. This is an opportunity to shape and define the product, have ownership, and make impactful decisions.


Responsibilities

 
Act as an advocate for exceptional experiences when partnering with product and engineering on roadmap and feature execution.
 
Participate in and/or lead user interviews and research to better understand needs to inform design strategy.
 
Construct user flows, wireframes, and prototypes that effectively communicate design concepts for validation.
 
Develop and deliver well-documented, high-fidelity visuals that accurately represent Loyal's brand and design system standards.
 
Present and communicate concepts, designs, and prototypes to cross-functional partners with clarity.
 
Contribute to and positively shape the design team's culture through collaboration, feedback, and process iteration.



Qualifications

 
Bachelor's degree in a related field or related field and/or equivalent work experience.
 
Minimum of 5 years of experience in designing digital productions from ideation to implementation.
 
Mastery of the design lifecycle.
 
Fluent in visual design and information architecture principles
 
Strong ability to measure outcomes and ensure that work is aligned with product strategy
 
Master of distilling and articulate complex problems, processes, and the impact of design into concepts that are easy to comprehend
 
Critical thinker that strives to design thoughtful interfaces, influenced by strong user research and business value
 
Strong portfolio with examples of user-focused problems solved via creative UI solutions, design systems, and asset creation.
 
Experience working within a software as a service (SaaS) company preferred.
 
Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred.





 #LI-REMOTE
We know that potential candidates are often less likely to apply to a position if they don't match 100% of the job qualifications. Don't let that be why you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies.


Loyal to our employees
We are a remote-friendly company! We encourage you to apply from anywhere in the United States. We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need (including a little fun). Here is what we offer full-time employees:

 
Flexible paid time off, sick and personal days
 
At least one holiday per month (sometimes, more!)
 
Full health, dental, and vision insurance - Loyal pays the premium for all employees!
 
One Time Home Office Setup Stipend For Remote & Hybrid Roles
 
Monthly Internet Stipend for Remote & Hybrid Roles
 
Long term & short term disability
 
401[k] plan
 
16 Weeks Paid Parental Leave
 
2 Volunteer days per year
 
Matching Gift Program
 
Participation Grant Program
 
Annual Travel/Team Events up to twice per year (post-COVID)



Our Commitment
We believe that the key to Loyal's success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
Loyal is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.


We consider qualified applicants regardless of criminal histories, consistent with legal requirements.


Further, consistent with applicable federal and state law, Loyal provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Loyal's policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require a reasonable accommodation in connection with the application process, please contact the Talent Acquisition Department at ...@loyalhealth.com .


E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.


COVID-19 Vaccinations
Consistent with Loyal policy, candidates performing in-person work will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. If you require a reasonable accommodation to Loyal's vaccination requirement, please contact the People Department at ...@loyalhealth.com .