Principal Product Manager

The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.


Role Summary
The Principal Product Manager is a lead subject matter expert responsible for crafting the vision and backlog(s) for an assigned product area. As an individual contributor, this role presents options for the long-term strategy for a product portfolio to key stakeholders and exercises considerable latitude and initiative to solve complex problems. This role will work closely with business stakeholders, designers, and engineers to design, implement, test, and refine functionality for mobile applications or other customer or employee facing digital experiences. The Principal Product Manager also acts as a mentor to teammates and provides thought leadership for Alaska Airlines.


Key Duties

 
Responsible for the creation, communicates, and regularly updates a vision and direction for their product portfolio.
 
Responsible for the creation, decisions, and maintenance of a value-based prioritized backlog of opportunities for products which align to Alaska’s business strategy and goals.
 
Responsible for the creation, communication, and maintenance of strategic roadmaps to ensure visibility and transparency of work planned.
 
Use product discovery techniques to move from idea to prototype.
 
Accountable for the creation of user stories and acceptance criteria.
 
Utilize story mapping techniques to inform the creation of release plans, with a strong bias towards incremental delivery and iteration.
 
Partner with the UX Design & Engineering teams to provide guidance and prioritization during the product development process and participate in user research and product discovery activities.
 
Exercise considerable judgment to make key tradeoff decisions.
 
Engage in constructive conversations with - and deliver tough messages when needed - to key stakeholders, including senior executives, while continually building professional and productive relationships.
 
Coordinates new & changed functionality with affected groups to ensure seamless rollout of new capabilities.
 
Interacts with external vendors in design, delivery and support of software and hardware products.
 
Develops and reports on key product development metrics and builds ability to track and measure into offerings.
 
Provides day to day support of the portfolio of applications and products including managing support inquiries, responding to user feedback, creating communications, triaging reported system issues and identifying timeline for resolution as part of Agile Delivery Sprint processes, etc.
 
Builds and establishes partnerships with external vendors and partners to achieve outcomes to support the operation and product(s).



Job-Specific Experience, Education & Skills
Required

 
7 years of experience in product management.
 
Bachelor’s degree with a focus in a related discipline, or an additional two years of training/experience in lieu of this degree.
 
Previous experience working with digital search and discovery products.
 
Proficiency with product management methodologies (including user research and product discovery).
 
Proficiency with AGILE/SCRUM software development methodology.
 
Demonstrated knowledge of the software development life cycle (SDLC).
 
Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
 
Ability to facilitate user group meetings with stakeholders and drive agenda for a common solution.
 
Demonstrated ability to interact with all levels of management cross-divisionally.
 
Demonstrated ability to manage multiple projects with increased complexity.
 
Demonstrated ability to manage conflict.
 
High school diploma or equivalent is required.
 
Minimum age of 18.
 
Must be authorized to work in the U.S.



Preferred

 
Prior product management experience with a team developing mobile applications for iOS devices.
 
Prior airline industry experience.
 
Experience managing vendor relationships.

Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Salary Range
$123,500 - $197,500 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.