Customer Teams Project Manager

Do you thrive in organizing complicated projects? Does working with cutting edge technology sound like your kinda Monday? ☕️  Oh boy, do we have a job for you. Bonus points if you also have a fascination for how the Events Industry works behind the scenes!
We at Photobooth Supply Co are searching for an organized and motivated Customer Facing Project Manager to work with various customer facing teams within our company. Our ideal candidate has prior experience in project management and product launches, experience working with customer facing teams, and is comfortable with a fully remote team - spread throughout the world!
You would be coordinating everything required to advertise, support, and educate our clients on our new products. 🤩


Goals
Ensure all Customer Facing teams are executing their projects on time and with impeccable quality


Responsibilities
 
Oversee customer facing projects related to all new and existing PBSCO products for the following departments:
 
Customer Experience (Support)
 
Customer Success
 
Sales
 
Marketing - internal and external partners
 
Content - including our internal team and external partners
 
 
 
Manage these projects and team members by:
 
Maintaining and refining our project management tool for these teams
 
Facilitate necessary meetings on these projects: take notes, lead meeting, record action items
 
Attend relevant department meetings to ensure alignment on projects within team's day-to-day roles
 
Using team capacities, you would be responsible for determining timelines and realistic deadlines for each team member and project
 
 
 
Primary Liaison for Product Related Projects
 
Main point of contact to communicate with all relevant Directors on team member progress within each department
 
Main point of contact to communicate on the Product Launch progress and needs
 
 
 
Oversee all relevant SOPs and workflows for supporting and launching Products
 
Create & update workflows and SOPs when needed
 
Regular review of team members utilizing SOPs and addressing as needed
 
Ensure the team adheres to all Product related SOPs laid out by Dev and Product Teams
 
 
 
Track & Manage Project Based Metrics
 
Use & manage metric systems within our dedicated project management tools
 
Be familiar with typical project management metrics and how to use them for forecasting
 
 
 
Maintaining Product Support for Customer Facing Teams 
 
Managing the needs of updating KBAs, website pages,  workflows, FAQs — assigning these tasks and managing
 
 
 
Requirements
 
Most importantly, you MUST be kind, respectful, and thoughtful. Strong opinions are very welcome. Jerks are not.
 
Project management
 
Project management applications
 
Communicating with our fully distributed teams with excellent skill and care
 
Strong familiarity with standard project management workflows and SOPs
 
Proven creativity to meet deadlines despite all odds being against you
 
Benefits
🏥 Health Benefits
👴 401K for California Based Employees
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open Book Management

💪 Intimate Team