Learning Experience Designer

As a Learning Experience Designer in Customer Success, you will be responsible for designing and developing high-visibility training content to drive ExtraHop product use and adoption. You will collaborate with technical subject matter experts across Customer Success to source information and design learning materials optimized for comprehension, application, and retention.
Duties

 
Utilize learning theory and instructional design best practices to create engaging self-paced learning materials that educate new and existing users on ExtraHop product functionality
 
Curate instructional content through collaborative relationships with SMEs and independent research using both internal documentation and external resources
 
Write video scripts that are clear, concise, accurate, and actionable
 
Produce high-quality micro-learning training videos including voiceovers, screen captures, graphics, and animations
 
Develop learning assessments such as certification exams, simulations, and practice lab exercises
 
Create, publish, and test courses in learning management system
 
Conduct regular maintenance of learning materials to remain current with product updates

Qualifications & Experience 

 
2+ years of technical training, instructional design, e-learning, or adult education; experience designing self-paced content for online modality preferred
 
Four-year education degree or equivalent experience
 
Proficiency with Adobe CC and learning management systems (Skilljar preferred)
 
Knowledge of instructional design best practices, adult learning theories, and course development processes
 
Ability to learn complex concepts with minimal assistance
 
Experience in a high-growth tech company
 
Excellent organizational, analytical, problem-solving, and communication skills
 
Team-focused attitude and experience translating customer needs into deliverables

 
$69,000- $85,600 + benefits+ options