Sr. Product Success Manager (Product management experience required)

 

  Our team


 Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.


 
We serve: We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love.
 
We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.
 
We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
 
We exchange value: We do not have any salespeople and we focus on what is best for the customer.
 
We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
 
We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.
 
We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.


 

  Our customers


 We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe®, and hybrid approaches that our customers depend on.


 

 Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.


 

  Your experience


 You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. You definitely have worked as a product or technical project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you. You also have:


 
6+ years experience defining, managing, or launching new functionality at a growing software or technology company
 
Influenced or defined the detailed go-to-market process used to achieve product and business goals
 
Learned complex software applications and workflow methodologies
 
Written clear instructions to answer questions and explain best practices
 
Independently resolved hard challenges


 

  Your work at Aha!


 This role is for product managers who prefer to work with customers more than working with developers. The Product Success team provides consultative support for the world's best known and most innovative companies. If you want to answer support requests, conduct demos, and share best practices this role is for you. Your responsibilities will include:


 
Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
 
Delivering responsive customer service using our proven frameworks
 
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
 
Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
 
Helping customers integrate Aha! software with their existing tools (e.g. development systems)
 
Sharing customer feedback internally
 
Testing new product functionality as needed
 
Mentoring newer team members as they lead demos, share best practices, and help customers with integrations


 

 If this sounds appealing, we would love to hear from you. (A real human reviews every application.)


 

  Grow with us


 Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.


 
The base salary range for this role in the US is between $100,000 and $170,000
 
Cash-based compensation also includes profit sharing and we contribute a percentage of your total pay each month towards your retirement
 
Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
 
Up to 200 hours of paid time off a year to spend however you want
 
30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
 
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
 
Volunteer opportunities throughout the year


 

 Base salary and total compensation are dependent upon many factors, such as: skills, experience, and relevant past roles


 



 We are building a distributed team, and you can work from anywhere in North America, the United Kingdom, Ireland, or Australia for this role. We offer generous salary, equity, benefits, and a profit-sharing program. See other openings at Aha!


 
Diversity


 We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. Learn more about diversity and inclusion at Aha!