Bilingual Chinese & English Customer Service Representative

 Job Description:

 



 We are seeking a skilled and customer-focused Chinese Customer Service Representative to join our team. The ideal candidate must be able to fluently speak both English and Chinese and work in the EST time zone. The position will involve handling customer inquiries and complaints through various channels, including phone, email, and chat.

 



  

 



 Responsibilities:

 



  

 



 ·         Respond to customer inquiries and complaints in a timely and professional manner


 ·         Provide accurate information and assistance to customers regarding our products and services


 ·         Handle customer issues and escalate as needed to ensure timely resolution


 ·         Communicate effectively with other departments to resolve customer issues


 ·         Ensure customer satisfaction through excellent service

 



 Requirements:

 



 ·         Fluent in both English and Chinese


 ·         Customer-oriented with excellent communication and problem-solving skills


 ·         Experience in customer service or related field


 ·         Ability to work full-time in the EST time zone (9 am to 5 pm)


 ·         Strong computer and typing skills


 ·         Ability to work remotely with reliable internet access

 



  

 



 Benefits:

 



 ·         Competitive salary and benefits package


 ·         Opportunities for growth and advancement


 ·         Positive work environment