Enterprise Tech Account Manager

As an Enterprise Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.
What You'll Do

 
You will be the primary technical lead over a set of enterprise merchants within a vertical or like category; you will be responsible for building the trust of your technical counterparts while also fostering long term relationships with all merchant partners 
 
Project Manage and provide world class technical guidance and solutions for new merchants’ integrations and post launch expansion initiatives; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
 
Work closely with Commercial team counterpart(s) on establishing overall account strategy based on business goals and opportunities
 
Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption from initial launch through scale
 
Identify product gaps and/or optimizations to our existing solutions; conduct initial requirements gathering with merchants and provide timely feedback to our product and engineering teams
 
Quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner 

What We Look For

 
7+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key technical relationships
 
Comfort reading code in at least two programming languages
 
Confident when discussing technical web development concepts
 
Engineering managers respect your opinion after talking with you about different technical approaches
 
A “think outside the box” approach to complex, bespoke integrations and technical problems
 
Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
 
Successful track record in retaining and growing enterprise accounts
 
Strong project management skills, capable of influencing internal and external partners to stay on schedule
 
Bachelor’s degree with a record of pushing yourself academically

Nice To Have:

 
Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
 
Familiarity with the payments ecosystem
 
Familiarity with web/mobile application architecture
 
Comfortable writing code in at least one language

Location - Remote Canada