Senior Product Manager

Today’s companies collect massive amounts of digital information from the clicks and choices of individual customers and employees. Those signals are then turned into the hyper-personalized experiences that buyers and workers expect and demand. Doing this successfully, and continuously, gives users genuine delight that drives both near-term enjoyment and long-term engagement.


At Lucidworks, our solutions personalize the discovery experience to reveal actionable insights about user intent and rapidly deliver them to the relevant channels of engagement. Every organization can now make every step of the journey more satisfying. Lucidworks empowers users to connect meaningful insights from anywhere and make them available everywhere – in the moment.


About the Team/Company
Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and healthcare providers. By fusing the power of search and AI, Lucidworks creates connected experiences for shopping, work, research, and support. Brands like Lenovo, Reddit, and Red Hat rely on Lucidworks to power personalized experiences that delight clients and empower employees. Faster self-serve for clients and contact centers. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. 


About the Role
We are seeking an experienced Senior Product Manager to join our Product team who will be responsible for managing, shaping (and delivering!) the future of our Fusion Product. This role reports to the VP of Product and our ideal candidate will be someone who can dive deep with engineering to understand technical challenges and constraints, work with sales to understand prospective client pain points and work with Partners to create impactful products.


This person will be as talented at communication as they are at analysis and user discovery. Recognizing that a product manager is more effective at leading through persuasion than decree, this individual is an expert in artful communication across functional roles, teams, and personalities to influence company trajectory. Furthermore, the ideal candidate should be just as comfortable discussing products internally as they are with external partners and current or prospective clients.



Job Responsibilities:

 
Define and deliver a compelling roadmap that will meet our client's needs and drive a value-driven backlog.
 
Drive cross-team coordination and collaboration with your fellow Product Managers to maximize delivered client value.
 
Perform competitive research and analysis and regularly report it back to the team.
 
Define and monitor product success metrics using data-driven goals and be able to combine these to tell meaningful ‘stories’ about your product area.
 
Be the champion for our client’s interests internally, making and influencing decisions about product features, priorities, functionality, and user experiences with the goal of increasing client value always at the center, based on client interviews and feedback.



Required Skills and Qualifications:

 
4+years of experience leading the definition and delivery of software products and features which have a high degree of cross-functional complexity and integration.
 
Understanding of relevant technology trends, including Cloud, PaaS, SaaS, AI, Machine Learning, Search, eCommerce, Content Management, Digital Marketing.
 
Experience in leading high-performing technology teams and B2B projects to deliver on expectations
 
Excellent analytical abilities and can effectively use data to drive decisions.
 
Motivated to deliver value in production and aren't satisfied with works-in-theory solutions.
 
Collaborative, value learning and are driven to accomplish great things.
 
Passion for learning, contributing and growing with the Product team and the company.
 
Bachelor’s degree in the relevant field or equivalent experience
 
Acceptable background check



Competencies: 

 
Support & Problem Resolution: Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Determines the potential causes of the problem. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. 
 
Strategic Agile Methodologies: Knowledge of and proactively implements Agile methodology and principles
 
Technical Skills: Own the product backlog. Create and prioritize new feature initiatives and defects. Attend all major scrum meetings and ceremonies. Must be active in Jira and Confluence. Contribute to the overall roadmap; maintain product-specific roadmap. Understand the technical stack used to develop the product and be able to have conversations with the engineering (development and QE) teams. Have an understanding of Lucidworks’ competitors and develop plans to mitigate and neutralize the competition by building technically competing products and features. Must have knowledge of pricing and packaging. 
 
Communication Skills: Proactively communicates and informs others of what they need to know. Utilizes oral and written communication to enhance relationships across the organization. Capably articulates thoughts and ideas in speaking and listens carefully to others. Collaborates with the user experience, documentation, and product marketing teams at various stages of the product development lifecycle. Work with cross-functional business teams (Sales, Marketing, and Partners) to understand dependencies, prioritize requirements, and drive the delivery of product features.
 
Leadership: Exhibits LW core values, focuses on understanding and living these value. Accepts feedback graciously and learns from everything they do. Understands and appropriately applies principles, procedures, regulations, requirements, and policies related to specialized expertise.
 
Core Values: Honor People, Be Curious, Champion Clients, Break The Bottle, Align and CommitEnjoy This



Compensation Information
Lucidworks’ salary range for this position is $175,000 - $220,000 per year. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks’ total compensation package for employees. Your total rewards package includes (but is not limited to) discretionary variable bonus, equity, top-notch medical, dental and vision coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits.


Covid Vaccination
As a condition of employment, at time of hire and continuing thereafter, Lucidworks requires that all employees must be fully vaccinated against COVID-19 to the extent that they are: i) working from or visiting any company office; ii) participating in in-person company events; or iii) working onsite with customers.


Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you.


COVID Vaccination:
As a condition of employment, at time of hire and continuing thereafter, Lucidworks requires that all employees must be fully vaccinated against COVID-19 to the extent that they are: i) working from or visiting any company office; ii) participating in in-person company events; or iii) working onsite with customers.