Product Launch (NPI) Program Manager

Do you thrive in organizing complicated projects? Does working with cutting edge technology sound like your kinda Monday? ☕️ Oh boy, do we have a job for you. Bonus points if you also have a fascination for how hardware and software products are made!
We at Photobooth Supply Co are searching for an organized and motivated Product Launch Program Manager. Our ideal candidate has prior experience in project management and product launches, experience working with customer facing teams, and is comfortable with a fully remote team - spread throughout the world!
You would be responsible for seeing that our products are launched effectively across our organization and to our clients 🤩. This team member will also support the customer facing teams to ensure their projects are planned and executed according to our company roadmap.


Goals

 
Ensure each product launch is executed on time, on budget, and with a high degree of transparency team wide
 
Ensure all Customer Facing teams execute their projects on time and with impeccable quality



Responsibilities

 
Manage and coordinate all New Product Launches cross-departmentally 
  

   
Oversee program plans and track progress and changes
   
Contribute to the production of program reports, materials, and content
   
Assist in the management and supervision of program staff.
   
Manage and complete assigned work plan objectives and projects on a timely basis.
   
Establish milestones and monitor adherence to master plans and schedules
  
 
Execute the highest level of proactive communication across the company 
  

   
Manage timely and effective communication of the risks, and corrective actions via use of the Product Lifecycle Management System.
  
 
Seek opportunities to make improvements to team efficiency and process
 
Oversee customer facing projects related to all new and existing PBSCO products for the following departments: Customer Experience (Support), Customer Success, Sales, Marketing, Content
 
Manage relevant projects and team members by: 
  

   
Maintaining and refining our project management tool for these teams
   
Facilitate necessary meetings on these projects: take notes, lead meeting, record action items
   
Using team capacities, determine timelines for each team member and project
  
 
Oversee all relevant SOPs and workflows for supporting and launching Products 
  

   
Create & update workflows and SOPs when needed
   
Regular review of team members utilizing SOPs and addressing as needed
   
Ensure the team adheres to all Product related SOPs laid out by Dev and Product Teams
  
 
Track & Manage Project Based Metrics 
  

   
Use & manage metric systems within our dedicated project management tools
   
Be familiar with typical project management metrics and how to use them for forecasting
  
 
Maintaining Product Support for Customer Facing Teams 
  

   
Oversee the needs of updating KBAs, website pages, workflows, FAQ
  

Requirements

 
Most importantly, you MUST be kind, respectful, and thoughtful. Strong opinions are very welcome. Jerks are not.
 
At least 4 hours of overlap with Pacific Time Zone so you can collaborate synchronously on a regular basis. If you are East of UTC-3, your application will be disqualified
 
Project management and/or Program management for 3+ years
 
Experience in similar role for 2+ product launches
 
Strong familiarity with standard project management workflows and SOPs
 
A critical thinker with strong attention to detail.
 
Strive for continuous improvement and prioritize time management.
 
Proven creativity to meet deadlines despite all odds being against you

Benefits
🏥 Health Benefits
👴 401K
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open Book Management

💪 Intimate Team