Description
Hunter is hiring a Customer Success Specialist located in Europe or North America (EST timezone). We're seeking a talented problem solver to join our team and help our users get the most from our tool: you're someone who thrives on supporting others and is dedicated to ensuring our customers are satisfied.
As a Customer Success Agent reporting to the Head of Customer Success, you'll manage our support inbox and work alongside other agents. You'll be the first point of contact for users with questions about Hunter, and it'll be your responsibility to escalate any issues and work with the Product Team to make sure a seamless resolution.
This is an exciting opportunity to be part of the customer success team alongside Giovanni (Head of Customer Success), Juliette and Samara (Customer Success Specialists), and Janette and Ana (Account Managers).
Requirements
This position is essential for Hunter: Even though we keep our product simple, users sometimes need help to get started or better understand how Hunter can help them. The interactions they'll have with you will prove essential to increase retention, convert new people, and maintain a happy user base.
As a Customer Success Specialist, your main goal is to ensure that Hunter's users get as much value as possible from the service. This includes both answering inbound requests and actively reaching out to targeted users we can help.
As a Customer Success Specialist, you will:
Success story sharing