Product Operations Specialist

We’re looking for an enthusiastic and adaptable Product Operations Specialist to join our team and help launch and improve features on Muck Rack. 
As a Product Operations Specialist, you’ll immediately contribute to Muck Rack by resolving key issues impacting customers, communicating the roadmap and guiding the processes to help the product and engineering teams work more efficiently. 
You’ll join a passionate, innovative product team motivated by launching features. We’re dedicated to collaborating with teammates, to ship products that delight our users around the world, evolve in the ever-changing media landscape and directly contribute to our company’s growth. 
What you’ll do:

 
Manage projects related to feature development and maintenance that sit within the product, engineering and design teams
 
Assisting with first responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members, users and automated systems
 
Gathering and analyzing product data, surfacing to relevant teams to inform the direction and understanding of key features
 
Improving and executing systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholders
 
Summarizing and reporting on trends and themes in feature requests, support tickets and churn reasons
 
Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders
 
Building and iterating on systems that inform the product team of necessary feature improvement, and better circulate tech debt
 
Documenting existing processes within the product team for wider circulation

How success will be measured in this role:

 
Metrics for user issues
 
Timing expectation for responses 

If the details below describe you, you could be a great fit for this role:

 
1-3 years of project management, operations or product management experience, preferably in software development
 
Experience with project management and workflow tools like Trello, Github, Asana and Slack
 
Experience with product analytics tools like Heap, Looker, or similar
 
Comfortability with Google Apps (Docs, Spreadsheets, Slides) or similar product suites like Microsoft Office or iWork
 
Awareness of business models and pricing strategy as it relates to feature development
 
Familiarity with agile, waterfall and similar product management methodologies, but not opinionated about their usage
 
Experience with QA and logging/tracking bugs in Github, Clubhouse or a similar system
 
Ability to collaborate with remote teams

Interview Overview

 
30 min interview with a member of our Talent Team
 
Take-home assignment (15 min max)
 
A 1 hour zoom interview with the hiring manager
 
A final interview with several team members

Salary
In the US, the starting salary for this role is between $60,000-$79,000 depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.