IT Operations Manager - RapidSeedbox

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Our core values
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→ Excellence in everything we do (“I go above and beyond!”) - We believe in being excellent and showing it with our actions and mindset in absolutely everything we do day to day.

→ Ownership and responsibility (“I own it”) - We believe in taking full ownership and full responsibility for everything we do. That means taking full ownership of every small task and taking responsibility for deliverables and outcomes.

→ Push the limits (“I don't take No as an answer”) - We love pushing the limits and we do not take no as an answer. WE push their limits so that we can grow professionally.

→ Cooperate and Serve (“Everyone matters”) - We believe in team cooperation and serving both our external customers and serving all of our internal team.

Our company is looking to grow in the Seedbox/IP space and we are looking for growth-oriented people who want to join our growth journey. If this sounds like the team for you, read on!

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About the role
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The key three focuses of your role will be:

🔵The proper evaluation of the Linux System Administrators in the company

🔵Accountability of the whole System Operations/Support department in the company

🔵Optimisation of all individual- and department-level KPIs

More specifically, in this role, you will:

1. Be accountable for the reliability and development of computer systems
2. Monitor the security of computer systems
3. Hire and lead an IT team
4. Delegate tasks and conduct performance reviews
5. Coordinate and delegate work to team members
6. Teach the team to use new programs and instil new processes
7. Create SOPs and produce reports
8. Establish IT policies and procedures to ensure the efficient use of software
9. Report to the COO and manage the team of 7 Linux System Admins

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About you
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To excel in this role, you need to have:

Technical skills, or more specifically:

3+ years of experience in system administration or network administration (applied knowledge)
Working knowledge of virtualisation and containerisation (KVM, OpenVZ, Docker, Proxmox, Virtuozzo)
Strong knowledge of Linux systems and networking software, hardware and networking protocol
Experience with scripting, automation, and monitoring tools (Bash scripting, Python, Ansible, Cacti, Nagios)
A proven track record of developing and implementing IT strategies and plans
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Leadership and communication skills, or more specifically:

3+ years of experience acting as a team manager
Proficient communication skills (written communication, voice communication, and excellent asynchronous communication skills)
Ability to teach and coach co-workers new skills, including explanations of technical concepts and a lot of soft/psychological skills to elevate the team to the next level
Active listening skills and the ability to gather information
Ability to efficiently delegate tasks to others when needed & the ability to break down projects and tasks in Asana with clear due dates and assignments
Ability to empathise with the team and show an understanding of their tasks and responsibilities, as well as wellbeing
Ability to hold a team accountable for the KPIs and deliverables of the department
Soft skills, or more specifically:

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Benefits
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What’s in it for you?
Monthly salary of $3000 - $4500*
Fully remote and full-time role
Fully flexible working schedule; you can be online at any time during the day as long as you clock 40 hours per work week and deliver results. The company measures only performance and results
With outstanding performance, there are regular salary increase opportunities if you can deliver outstanding results. Salary increases have to be connected to performance only
Professional growth opportunities to a more senior role
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

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How to apply + Interview Process
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This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully, apply promptly, and take your time to submit a high-quality application that stands out.

As a next step, fill in the next questionnaire with more information about
yourself: https://docs.google.com/forms/d/e/1FAIpQLSe1cGpSt8Uq8gYBqRH4ItNY4pzllbyYthj5TV3pwrygOmh21g/viewform?usp=sf_link

Please expect the hiring process to include the following steps if short-listed:

1 - Follow-up email with a few extra questions
2 - Completing paid test tasks if short-listed
3 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role