Technical Support Specialist

Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely.


 At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission-critical application for many eCommerce retailers.


 This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.


 We want you to become a pro on our platform and then help users do the same! 😁

You'll be diagnosing technical issues in tasks such as: 

 
Reading and understanding API documentation
 
Connecting to an FTP server
 
Reading CSV (comma-separated) files



  Position Details:

 
Ability to dedicate 40 hours per week (significant overlap with 8-6 EST)
 
Strong technical skills
 
Ability to troubleshoot technical issues
 
You must be based in the US-- Please DO NOT APPLY if you're outside the United States

Requirements
Must haves:

 
Technical Support experience at a B2B SaaS
 
Familiarity with FTP clients like FileZilla
 
Ability to read and understand API documents
 
Work with Excel and CSV files
 
A great attitude and desire to help people :)


Nice-to-Have...

 
eCommerce experience
 

  
We work heavy with Shopify, BigCommerce, WooCommerce, Magento, Amazon Seller Central and eBay - You'll need to have a working knowledge of how these platforms work
 

Benefits

 
Fully remote team
 
Flexible schedule
 
Work with an awesome team
 
We care more that are our clients are happy and satisfied than how many tickets are closed


Our Core Values:

 
High speed, low drag
 
Continuous Improvement
 
Processes & Playbooks
 
Teamwork
 
Passion for serving the customer


Candidates will be required to perform a background check