Customer Success Manager (low-touch SaaS)

 We are looking for an experienced low-touch customer success manager with a successful track record to lead all our customer success activities.
 

 



 



 About Opinion Stage

 



 Opinion Stage is a small remote-first SaaS company specializing in getting questions answered. We offer powerful tools to create interactive and visual quizzes, forms, and surveys that get more and better results. Thousands of brands like Microsoft, Unilever, Uber & NBC use our tools to boost engagement, gather leads, get feedback, do research, drive sales, and more. For more information, check our website.
 

 



 What are some of the things you will be doing?

 



 
Serve as the customer voice in the company
 
Manage our chat & email client communication using Intercom
 
Solve issues encountered by our clients
 
Manage & help create our help center, including both text & video how-to content
 
Improve our automatic onboarding
 
Detect and enhance use cases that lead to retention
 
Test new features and key releases
 
Analyze our data to suggest product improvements
 
Help drive upgrades
 
And more...


 
Requirements


 
3+ years of successful experience in customer success in a SaaS company is a must
 
Customer success experience in a low-touch environment
 
Strong understanding of SaaS products and the customer success lifecycle
 
Mother tongue level speaking & written English
 
Excellent communication and interpersonal skills
 
Ability to work independently and as part of a team
 
Strong analytical and problem-solving skills
 
Work in European hours