We’re seeking a hard-working Customer Support Team Lead as we continue to expand our team. The team lead will be responsible for a specific group of Customer Support Specialists and will focus on improving their teams’ performance, processes, and more. Most importantly, you'll be responsible for ensuring we continue to live up to and exceed our customers expectations as we deliver an outstanding customer experience.
At SimpleTexting we’re on a mission to help SMBs make an impact by communicating with their audience using text messages.
One of the reasons we’ve grown so fast over the last four years —besides our powerful and easy-to-use platform—is that we deliver fast, friendly, and empathetic support.
As our team continues to grow, we’re on the hunt for a hard-working person to join us as a Customer Support Team Lead! 🙌
So, overall:
In this role you’re in a unique position to understand how our customers find value, how they use our product, and their pain points. You’ll make that knowledge count by helping us improve your teams’ performance, processes, and more. This position reports to the Manager of Customer Support.
If that sounds like an exciting opportunity, then let’s get to the details. 👇
Responsibilities
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