Senior SaaS Operations Engineer, Costpoint at Deltek

Senior SaaS Operations Engineer, Costpoint
US Remote
9615BR
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Position Responsibilities
Deltek is seeking a Senior SaaS Operations Engineer to join our Costpoint GCCM Service Operations team focused on monitoring cloud service availability, incident management, and supporting day-to-day service operations of our US Restricted (FedRAMP) SaaS offerings. We are seeking customer focused team members passionate about solving complex technical challenges and delivering a best-in-class SaaS experience.

 
Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
 
Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience for our customers 24×7.
 
Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, systems administration.
 
Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling.
 
Incident and Problem Management – Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
 
Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies/
 
Drive capacity planning by monitoring system resource utilization, errors, and alerts trends.
 
Document system architectures, systems configurations, and technical operational processes and policies.
 
Participating in maintenance activities and on-call rotations as required (night and weekends).
 
Execute disaster recovery plans and reporting on metrics related to those activities.

Qualifications

 
Bachelor’s degree in Computer Science field or equivalent.
 
U.S. Citizenship Required
 
4+ years supporting enterprise application platforms and systems at scale on public cloud infrastructure (Amazon Web Services is desired).
 
4+ years of experience with managing and operating enterprise-grade Windows or Linux production environments
 
3+ years of experience applying an automation first approach to problem solving leveraging configuration management tools and scripting (e.g., Bash, Python, PowerShell).
 
Experience with Incident Management and ITIL service operations (ServiceNow experience desired)
 
Experience with database administration management tasks in Oracle (preferred) or Microsoft SQL Server.
 
Experience with any monitoring platforms like: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, NewRelic, PagerDuty.
 
Passionate and curious about ways to leverage technology with self-directed learning
 
Must be detail oriented, results driven, and have excellent English communication skills.
 
Ability to work effectively with in a team environment in and outside the organization to accomplish goals, objectives and to identify and resolve problems.
 
Any experience with Deltek Costpoint, Time & Expense, Budget & Planning, and Enterprise Reporting

Compensation Information
The U.S. salary range for this position is $68500.00 – $102750.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Travel Requirements
No
Compliance Requirements
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
EEO Statement
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
E-Verify Statement
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.