Senior Product Manager

This is a remote position within the United States.

Our Client is an advanced SAAS enterprise software company whose mission for the last 20 years has been to assist people with complex government processes such as applying for a passport, Global entry, or starting a new business. We take the headache from our customers by cutting down these processes and ensuring compliance. We get to know our clients on a first-name basis, building business relationships as well as friendships.We take pride in ourselves on offering innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of our first Product Manager to join, build and lead our product development team. Do you have a keen eye for gaps in consumer product offerings and an innovative mindset for filling them? Are you a strong leader who considers yourself a highly skilled market analyst with a proven history of taking the full life-cycle of a product, from conception to release? Are you looking for a career you can grow in over the years to come and retire from? Yes! Then we want to meet you!


What will you do in this role?

● Drive the product- and business-planning processes for cross-functional teams

● Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs.- buy perspective

● Assess current competitor offerings and seek opportunities for differentiation

● Analyze product requirements and develop appropriate programs to ensure they’re met

● Create and prioritize the product backlog

● Develop, implement, and maintain production timelines across multiple departments

● Draft Appraise new product ideas and strategize appropriate go-to-market plans Responsibilities

● Resolve reliability issues while implementing tracking service metrics, manage the budgets, and lead the teams to success.

● Build a client eccentric value proposition to achieve customer satisfaction, loyalty, and advocacy for our business

● Oversee and support the web design/marketing team in the creation and maintenance of websites and setting up of accounts ● Monitor and support the compliance team to achieve successful appeals/suspensions on our customers behalf whilst adhering to policies, procedures, and compliance requirements.

● Build a culture of continuous improvement, and look for ways to increase revenue, loyalty, and usability to drive an increasing customer lifetime value

● Drive the annual business-planning processes for cross-functional teams

● Analyze customer needs, current market trends, and potential partnerships

● Assess current competitor offerings and seek opportunities for differentiation

● Develop, implement, and maintain timelines. Ensure deliverables are achieved across the multiple departments.

● Ensuring goals are met in areas including customer satisfaction, quality, and team members performance.


Requirements

Skills and qualifications

● Proven successful experience leading the development and execution of the product roadmap across an organization, preferably within the digital marketing, SAAS or advertising industries.

● Proven success in overseeing all elements of the product development life-cycle

● Strong ability to guide the marketing maintenance, compliance and customer experience teams cross-functionally in the creation of products that improve customer experience, revenue and grow market share with no micro management.

● Ability to work Mon - Fri flexible hours starting at 9am CST

● A confident leader who can train new managers and mentoring product teams

● Experience in delivering finely tuned product marketing strategies

● Exceptional writing and editing skills, combined with strong prioritization, presentation and public speaking skills


Bonus Skills/Qualifications

● Demonstrable knowledge of SEM (search engine marketing) and online advertising

● Previous experience in software and web development is a plus Education/Certifications

● Bachelor’s degree (or equivalent) in product design or engineering preferred


Benefits

● Medical, dental, vision, + retirement plan

● Competitive Salary + bonus structure

● 100% Fully Remote

● Generous PTO

● Paid break and lunche

● Continuous learning and development

● Growth Opportunities, many chances to advance within the company.