Senior Manager, Business Operations and Strategy

The Role
Loom is looking for a Senior Manager, Business Operations and Strategy to lead and develop our pricing and packaging strategy with the goal of driving growth and enabling our users to seamlessly adopt, purchase, and expand with Loom over time. We are looking for a customer-focused, strategic problem solver who can distill strategic insights from qualitative and quantitative data and who can influence stakeholders at all levels of our organization.
Reporting to the Director of Business & Revenue Operations, you will contribute directly to Loom’s success in one of our most visible and cross-functional roles, working closely with Sales, CX, Product, Marketing, Operations, and Finance on urgent business priorities.
Responsibilities

 
Design and implement growth and positioning strategies that enable customers to adopt, purchase, and expand their relationship with Loom over time.
 
Partner with our UX and Product Marketing teams to conduct qualitative and quantitative research to test hypotheses, validate customers’ willingness to pay, and optimize our product positioning
 
Own the roadmap for and lead the execution of Pricing & Packaging initiatives across our self serve and sales led businesses
 
Define and evaluate Key Performance Indicators to track and measure the impact of packaging and pricing changes for continuous improvements.
 
Identify key opportunities and areas of investment to optimize paid packages - sales led and self serve.
 
Own our rate card and discounting framework
 
Drive and support other customer-related, cross-functional initiatives as needed

What We're Looking For

 
Bachelor’s degree
 
5+ years in technology/SaaS pricing, product, strategy, and/or management consulting, with a minimum of 2 years focused on pricing.
 
Deep understanding of SaaS business models, product-led growth principles, and hybrid GTM models (self-serve and sales-led).
 
Advanced knowledge of Excel and SQL with a bias for data-informed decision-making
 
Demonstrated success working cross-functionally with Product, Finance, Marketing, Sales, Success.
 
Ability to independently lead projects including scoping, prioritizing, and executing initiatives