Community Support Lead

NEAR has the reputation of creating and nurturing a warm, welcoming and inclusive community. Community Moderators usually act as the first touch point to the NEAR ecosystem and play a vital role in ensuring that the NEAR community is thriving and healthy by offering a safe and inclusive space online. 
In the next 12 months, we want our  Community Support Lead to build a stellar team of moderators ensuring coverage across channels, engage with the community, convey community feedback to the NEAR Foundation, and constantly improve the overall experience for the NEAR community across online channels. 
You Will: 

 
Define, execute and manage the strategy and roadmap for NEAR Community channels
 
Be responsible for 24/7 coverage on Telegram, Discord, Forum & Reddit
 
Develop escalation processes and moderation guidelines
 
Evaluate and introduce tools that assist the team of moderators with their work
 
Maintaining and improving engagement on community channels
 
Set up ways to measure the right metrics for community channels
 
Build a sense of community(SOCI) and facilitate the process of people helping each other.
 
Constantly find new ways to refine and improve community experience
 
Relay feedback from the community to the NEAR Foundation
 
Develop a roadmap with timelines for decentralized community support & moderation

You Have: 

 
A proven track record in leading community building or moderation teams
 
Familiarity with platforms like Telegram/Discord/Discourse/Reddit and tools that can be used to manage them efficiently
 
Strategic thinker who can build thoughtful, data and insight driven plans for community channels
 
Produced reports on relevant moderation statistics, issues and outcomes
 
Excellent writing and communication skills in English 
 
Strong understanding of Web3 terms and technology
 
Great knowledge of online communities and cool under pressure
 
Not required, but nice to have: ability to read and write in multiple languages