Customer Success Strategist

 FeedOtter’s mission is to make it easy for marketers to email their web-based content via their existing marketing automation and email software.


 

 You will be our head customer strategist ensuring present and future users have an amazing, frustration-free experience using the FeedOtter application from setup to go-live.


 

  A Day-in-the-Life:


 
Holding training sessions and workshops with clients and sharing knowledge on how best to use our products.
 
Reviewing customer usage and pro-actively reaching out to help customers get the most out of of their subscription.
 
Making small changes to the HTML & CSS of user's email code.
 
Learning our customer's use case to be able to advise them on marketing and emailing strategies related to our product.
 
Conduct follow-up email campaigns to encourage trial users to convert to paid accounts. This is light "inside sales" where again the focus is providing the customer with a great solution to their pain point. On occassion you will send sales proposals and follow-up to bring new customers on-board.


 

  A Successful Strategist will:


 
Be self-driven
 
Exude positive energy and have the ability to turn negative in positive
 
Build strong relationships with customers
 
Ask great questions and get clear on customer goals before proceeding
 
Work well with marketers & business leaders at all levels of an organization
 
Be able to learn new technologies and software products quickly
 
Teach others and break down technical concepts
 
Be able to Google (or chatGPT) their way out of just about anything
 
Have a desire to learn new things and software skillsets
 
Possess basic knowledge of HTML and CSS and be willing to learn more advanced concepts related to HTML email


 

  Bonus Points for the following experience:


 

 - Marketo, HubSpot, Pardot, Salesforce Marketing Cloud, Oracle Eloqua
 

 - Dreamweaver
 

 - HTML and CSS
 

 - Active in an email community
 

 - Have experience with email builder tools internal or external such as BEE


 

  Position Details:


 
Remote position
 
$65,000 Annual Salary
 
21 days of paid time off
 
Fully paid health/dental benefits