Director, Data Operations

 JOB DESCRIPTION


 
At Marketcast, we believe in the power of fandom. Whether you’re a gaming company creating your next must-play game, a studio developing the next blockbuster, a streamer changing the game, or a beverage brand seeking to disrupt the grocery aisle, we deliver data-driven research and insights to move the needle.
 
 As a truly full-service agency – research, insights, tracking, social, data science, and more – we are perfectly positioned to solve unique (and fascinating) business challenges. We’re looking for passionate, curious, hungry people to join the team and help change the world – one research question at a time.  
 
 
 
#FandomIsOurJam
 
 
 
We’re looking for: 
 

  
Understand all aspects of data processing from initial requests through execution and QA to delivery, including recoding and weighting datasets, running crosstabs, creating charts, and running any ad-hoc requests.
  
Apply critical thinking to quickly identify and resolve data issues; clearly and diplomatically communicate project status with internal stakeholders
  
Consult and provide guidance on complex requests with a keen ability for being able to translate client needs into a streamlined data approach
  
Oversees interdepartmental processes/products; responsible for improved efficiency and continued growth
  
Drives internal initiatives to implement process efficiencies and automation opportunities; manages implementation of new processes
  
Supervises direct reports; mentor and develop/train team members
  
Analyzes workloads and assigns work, sets priorities and timelines; held accountable for success of team
  
Work closely with Pre-Field Operations, Field Operations, and Researchers as a part of a cross functional team that manages research projects from questionnaire development to client deliverables production
 
 


 
It’ll be helpful if you have: 
 

  
Bachelor’s degree and 8+ years of relevant experience
  
Experience managing a small team
  
Proficiency in MS Office, statistical software such as SPSS; data visualization/cross-tabbing software such as SAS, Q, Tableau
  
Able to multi-task, with a proven track record of meeting deadlines and working under tight time constraints; flexible and able to prioritize and re-prioritize tasks within very fluid situations
  
Detail orientated, with a strong focus on quality control checks for deliverables and problem solving/troubleshooting skills
  
Supporting fast-paced and quick-turnaround customer research environment
  
Strong understanding of survey design
  
Knowledge in a major programming language – R, JavaScript, Python, VBA, etc. is a plus
 
 


 
Benefits and Perks:
 

  
Medical, Dental, Vision
  
401(k) with company match
  
Freedom Leave
  
Wellness plan and events
  
Professional Growth
  
And, more..
 
 


 
Our Purpose:
 
Fandom connects people with shared passions and builds communities around them. It offers them space to express their joy and love, whether that’s for superheroes, sports teams, or even small-batch whiskeys.  At MarketCast, we believe in the power of fandom. It’s as important for brands as it is for action heroes and we do fandom research, data science, and analytics better than anyone on the planet. This obsessive focus on fans helps the world’s top creators, media platforms, and sports leagues transform followers into fanatics and investments into impact. 
 
 
 
Our Values:
 
Curiosity Makes Us Tick 
 
Our love of learning manifests in everything we do - from the surveys we field and the datasets we analyze to the technology we develop. Where others pause, we push forward, uncovering hidden meaning and answers. Always learning, always looking for more. 
 
We Celebrate Wins 
 
Whether its wowing clients with research or solving everyday challenges, we pause to honor great work and everyone who plays a role in it. We acknowledge and recognize great work and hustle that helps deliver the very best outcomes.
 
Trust is Always Trending 
 
Trust means everything to us. It’s lending a hand when deadlines loom, always delivering on the promises we make, and calling out behavior that harms our culture. And our client’s trust is what makes all this possible, something we never take for granted.
 
We Roll with Change
 
We embrace change as an opportunity to learn, grow, and further develop. We do this by challenging our biases and rethinking how things have always been done in the past. This fresh, open-minded approach keeps us agile, innovating, and adapting in the face of uncertainty.
 
Diversity is Our Superpower
 
Our differences make us stronger. As researchers and data scientists, we have a responsibility to reflect the diverse audiences and communities all around us. Understanding people, opinions and life experiences fuels our insights and deepens our perspectives.
 
At MarketCast, we don't just accept difference - we embrace it, support it, and thrive on it for the benefit of our global culture and success. MarketCast is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
 
Check us out: www.marketcast.com
 
 CCPA NOTICE:  In accordance with the California Consumer Privacy Act, please note that we collect some or all the below categories of personal information from you as part of the application process and use it for the purposes indicated.  Category of Personal Information: 1. Name, Contact Information (phone, email, address) Purpose: To be able to contact you 2. Information on work history and education Purpose: To be able to assess qualifications for the role 3. Race/ethnicity information (optional) Purpose: To comply with governmental reporting obligations 4. Veteran and military Status (optional) Purpose: to comply with governmental reporting obligations.