Software Engineer - Customer Solutions

Full-time Software Engineer - Customer Solutions
 
Discourse is a global company with a product that is 100% open source. Our team is 70 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.
 
We are looking for candidates within the Americas. Timezones encompassing UTC -5 > UTC -8.
 
About the job
Software Engineers at Discourse are generalists. Some days you may be working on a complex JavaScript feature implemented in Ember.js. Other days you may be working on our Ruby on Rails API server. Some days you may be contributing patches to frameworks or working on one of the many gems and libraries Discourse maintains.
 
The majority of the work you will do will be open source.
 
Discourse is primarily a hosting company: some of your focus will be around improving our hosting infrastructure, resolving issues for customers, or assisting with customer-specific implementations and migrations.
 
Applicants will have a 10-40 hour paid trial project (over 2-10 weeks) prior to joining the team. The trial project usually involves adding a feature to Discourse or a Discourse plugin.
 
Your responsibilities will include:
 

 
Communicate daily with clients and work with them to agree on work priorities
 
Implement and document client features
 
Discuss and decide with internal Discourse teams whether features are appropriate in core, or in client plugins
 
Maintain client-specific features against latest core versions
 
Highlight new critical core features to high-profile clients
 
Schedule and deploy patches and upgrades

 
We’re looking for someone who:
 

 
Has some Ruby and JavaScript experience
 
Is passionate about open source and comfortable with public code reviews
 
Has a knack for implementing processes, technologies, and solutions for a fast-paced environment.
 
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing

 
In order to live these values, we look for folks who are:
   

 
Detail-oriented, proactive, and organized
 
Able to make decisions quickly and communicate effectively
 
Work well independently and remotely
 
Kind to their co-workers
 
Highly driven with an execution focus and a strong belief in our mission to make the internet a better place

 
About our Pay & Benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
 
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
 
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to jobs@discourse.org. Make sure to list your location in your application.