Senior Delivery Manager

 The role

Senior Delivery Managers at Last Call are leaders on our agile digital product development teams. They play a key role in our ability to deliver the right products for our customers and their needs. Delivery Managers collaborate with both clients and team members to establish alignment on a roadmap that inspires and guides the delivery of a working, value-added product.

Last Call Media is a remote-first global agency with team members on four continents. This means that you can work from anywhere in the world with a strong internet connection, as long as you can reliably commit to at least 5 hours of overlap with morning New York time (ET), Monday through Friday.

What you’ll do


 
Manage web and digital products from start to finish, including:
  

   
Create and manage scopes, timelines, and budgets, including researching for and writing proposals
   
Lead regular check-ins with clients and cross-functional internal teams
   
Organize and provide regular updates and communications with project teams
   
Manage and enhance internal documentation and suite of tools on projects (Jira, Confluence, Google Drive, Slack, Figma)
   
Look for ways to improve our internal tools, systems, and processes to increase efficiency and impact
   
Lead project kick-offs (internally and with client teams) as well as project debriefs (internally) so we can continuously improve on our work
   
Partner with our development teams on conducting technical research, and crafting creative ideas, strategies, and solutions for our clients’ needs
   
Collaborate with our design and development teams on quality assurance and testing of deliverables
  
 
Grow and sustain client relationships, including
  

   
Be the internal expert on each client you work with, conducting research to deeply familiarize yourself on their structure, goals, and needs
   
Triage questions and issues that come up from clients
   
Be one of the faces of the company: identify and execute strategies to maintain and grow our client relationships
   
Look for and lead on opportunities that may include conferences, events, thought leadership/writing, etc.
  
 
Coach and support other team members’ professional development.




 What you’ll bring


 
A proven track record of leading the delivery of digital products and services that delight customers
 
Proven experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements
 
A unique blend of business and technical savviness, a big-picture vision, and the drive to work with others to make that vision a reality through your persuasive written and verbal communication skills
 
Experience with large-scale open source web technologies (such as Drupal, WordPress, and React)
 
Experience and/or a desire to work remotely
 
Ability to work efficiently, sometimes under tight deadlines.
 
Fluent spoken and written English




 It’d be nice if you also had


 
Experience building products and services for all users, regardless of ability, backed by knowledge of accessibility standards (Section 508 Refresh/WCAG 2.0 A and AA)
 
Familiarity with other popular web development technologies, third-party applications, and platforms
 
Experience or an interest in sharing your knowledge and experience at industry conferences
 
Familiarity with Atlassian tools, such as Jira and Confluence




 About Last Call Media
Last Call Media is a 10+ year old company that started in Massachusetts, USA, and we’ve been fully remote since 2017.