Sr. Revenue Operations Analyst

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people the opportunity to create awesome things. And that's where you come in.

Instructure is looking for a high-performing Revenue Operations Analyst to join our team.  This role is focused on being in lockstep with the CSM leadership team in executing all aspects of their strategy. You will be responsible for providing relevant analytics and actionable insights into their performance and processes. You will ensure that business initiatives are planned, tracked and guided based on data, which will help the operational success of those initiatives. To be successful in this role, you must have a strong understanding of the customer lifecycle and the internal business units driving sales, renewals and customer success, including their structures, processes and key metrics.


What you will be doing:

 
Partnering with CS leaders to set performance targets, design operational strategies, deploy quotas, build workflows and allocate resources
 
Develop an effective plan to achieve retention targets at all levels of leadership
 
Track key metrics such as net and gross retention rates, regional coverage, customer health, likelihood to renew, account-level analyses, etc.
 
Create executive presentations for Instructure C-level audience, including board and QBR/EBR meetings
 
Lead the weekly health forecast cadence with customer success managers/leaders
 
Build and maintain dashboards in Tableau and Gainsight to give CSMs and business leaders insights into current performance, as well as to help them in their day-to-day operations
 
Perform ad hoc analyses across multiple data sets
 
Work in tandem with Product Analytics and Customer Success Operations to optimize the customer success processes, systems, and resulting data inputs
 
Exhibit a professional demeanor, attention to detail, and a sense of urgency to achieve outcomes and exceed expectations


What you will need to know/have:

 
Bachelor’s Degree or equivalent experience
 
Recommended 3+ years of work experience with SaaS analytics, strategy, or operations background
 
Creativity in developing actionable recommendations to senior management with expert presentation skills and the ability to build compelling narrative
 
Exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions, and craft high-quality executive presentations
 
Ability to succeed in a fast-paced, rapidly changing environment; working both independently and as part of a team
 
Strategic, quantitative and operational mindset with the ability to understand data to extrapolate patterns and uncover business insights
 
Ability to manage through and resolve challenging situations
 
Excellent written, verbal communication, and interpersonal skills; credibility with peers and executive-level interactions
 
Strong executive presence
 
History of working in a complex environment with multiple sources of customer data to integrate systems and empower sales, marketing, and customer success with useful information
 
Supported execution of projects and programs by creating visibility (project plans), progress (trackers/status-updates), and recommendations on the best path forward
 
Advanced excel skills required, experience with Salesforce, SQL, and Tableau preferred


Get in on all the awesome at Instructure!

 
Competitive salary and 401k 
 
Medical, dental, disability, and life insurance 
 
HSA program, vision, voluntary life, and AD&D 
 
Tuition reimbursement
 
Paid time off, 11 paid holidays, and flexible work schedules 
 
Gym club reimbursements and rewards-based fitness tracking  
 
iMacs or Macbooks



We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.