The Sensible Code Company makes software to transform the processing and publication of data and statistics.

We’ve built Cantabular: a software framework for the protection and publication of statistical data that is being used by the Office for National Statistics to automate much of the dissemination for the 2021 England and Wales census.

We’re a friendly, supportive and experienced team focused on delivering high quality software. We use Go, Python, TypeScript, AWS, Slack, Trello, Google Workspace and GitHub.

We also host and run PDFTables.com which converts pages of PDF files into machine readable data for hundreds of thousands of users.

“We hire people who are independently minded, who thrive on working in highly functioning software teams using modern technologies and, who enjoy interacting directly with customers” Aine McGuire, CEO.
About this role

We’re looking for someone to manage the support process and to triage initial support requests for Cantabular customers. This could be expanded to include PDFTables.com.
You’ll provide technical support:
Monitor different channels and record support requests
Triage / Test the problem in sandbox environments
If it’s a genuine bug rather than a configuration issue escalate up to development team
Keep in communication with the client on the status of outstanding issues
Prepare ‘Critical issue reports’ as required
Extend skills over time to be able to do more work around testing / apply fixes
Testing & documentation activities:
Develop and run tests on new code
Support team by developing tests / improving test environment
Keep documentation up to date
Presales support:
Provide pre sales support incl. helping with demonstrations
Preparing and maintaining product presentations
Attending events
Minimum requirements
Experience automating tasks using basic scripts in Python, Bash or similar
Good understanding of running and installing Linux, installing and configuring software, running scripts at the command line
2+ years of experience of doing technical support
Great written and verbal communication skills
Bonus points if

We don’t expect the successful candidate to have all of these things, but please mention any that apply. If you have other relevant expertise or experience let us know.
Have done onsite support
Experience working with HTML and JavaScript
Interest in data science, statistics or machine learning
Pay and benefits
Competitive salary:
Flexible: flexible working times to support a healthy work/life balance
Generous holiday allowance: 30 days plus public holidays
Location: you can be located anywhere in the UK and Ireland
How to apply

Email jobs@sensiblecode.io quoting ‘scjob30’ in the subject line with the following information
Cover letter: tell us a bit about why you’re interested in this role
CV or resume: your professional experience
Your telephone number

No agencies please.