We’re looking for a determined, self-motivated and energetic people-person in the Asia Pacific or Europe regions to help us support our growing client base with their subscription and billing queries. You will also provide support internally to the wider company and have the opportunity to learn more about our day to day business operations.
 

 


Essentials

 
3+ years professional experience, preferably in a client-facing role: experience in a billing-related role a plus
 
Highly detail-oriented with excellent communication and organisation skills
  

   
you will primarily be providing support via email, but phone calls / zoom meetings with clients may be required. You have no problems working with multicultural clients where English as a second language is common
   
have a focus on accuracy in data and communications, which is vital to your work communicating and updating subscription information
   
have a skill for keeping things in order and managing multiple tasks and priorities
  
 
Tech-savvy problem solver, curious about how things work ‘behind the scenes’
  

   
you’re confident learning new systems and software
   
love solving problems and helping others solve theirs
   
curious to learn more and understand SaaS business operations
  
 
Open to learning and contributing to different facets of the operations team
 
Know working remotely suits you perfectly:
  

   
you can work independently, are self-motivated and proactive, but enjoy being part of a team and working toward shared goals
   
you have access to fast, reliable internet and a dedicated space to work without distractions
  

Responsibilities

 
Client billing support:
  

   
Be the first point of contact for all inbound billing and subscription queries via email/tickets and phone
   
Troubleshoot billing discrepancies and resolve client payment issues in a timely manner
   
Review and escalate (as needed) complex client queries around contracts, special agreements, etc
  
 
Debt collection:
  

   
Oversee and manage our debt collection processes
   
Communicate with clients clearly and accurately regarding outstanding payments via email and phone (no angry calls here – our clients are lovely and we keep things simple)
  
 
Complete client and subscription related data maintenance:
  

   
Ensure subscription-related data is accurate and up-to-date
   
Work with our client success and sales teams to verify information as required
  
 
Identify and report issues with operations processes / tools
 
Identify and implement opportunities for process improvement