Support Team Lead (LATAM)
At Rivo we're looking for a Support Team Lead (LATAM) to join our team.Full-time · Remote (LATAM)
Who we are
Rivo is a loyalty and referrals platform for Shopify created to drive revenue and retention. We’re a team of ~12, scrappy, fast-acting, growth-minded people who like to GSD. Our team brings experience from Shopify, Airbrake, InVision, Github, Amazon & Shogun.
We're an entirely remote team spread across 8 countries and 11 cities. This position is 100% remote.
About the job
As the Support Team Lead, you’ll be responsible for managing and mentoring a team of customer support representatives based in the Philippines. Your primary goals are to ensure timely and effective issue resolution, enhance customer satisfaction, and drive the collection of 5-star reviews from our customers. This role requires leadership skills, a customer-centric mindset, and the ability to thrive in a fast-paced, remote work environment.
What You'll be doing
Success story sharing