Sr UX Researcher

We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

We are looking for a Sr. UX Researcher, Password Manager to join our growing Research team at 1Password to support our continued learning and product development efforts on our 1Password password manager product. We’re a team that’s excited to learn and experiment. We nurture a safe and creative environment where we can continuously grow and produce impactful work, while having fun doing it!

The ideal candidate is self-motivated, highly curious, has a passion for UX research and solving user problems. You not only have the experience in conducting end-to-end qualitative and quantitative research studies using mixed methods in a software environment, but also help influence, drive and build a product vision in partnership with product managers. Your research has the potential to impact key decisions regarding our design and direction.

This is a Remote opportunity within Canada and the US.


What we’re looking for:

 
3+ years of relevant UX research experience, preferably in a software development or technology environment.
 
Strong UX research portfolio that demonstrates meaningful business impact
 
A proven track record of leveraging UX research and insights that drove both short-term tactical impact and help set long-term product vision and direction for the business
 
A proven track record for successfully shipping meaningful value and delight to the end customer, and to the business
 
Experience designing and leading a variety of research projects including but not limited to remote user interviews, usability tests, surveys, etc.
 
Hands-on experience across the entire toolkit of exploratory and evaluative qualitative research methods. You know how to choose the method that best answers your question
 
Ability to efficiently analyze qualitative and quantitative data using industry best practices
 
Ability to work closely with Product Designers, Product Managers, Engineers, Product Marketers and Content Designers to make sure your research supports and helps to define goals, timelines and deliverables for everyone's work
 
You collaborate using strong communication, written documentation and facilitation skills
 
Ability to not only present findings from UX Research in a clear, concise way, but also drive actionable next steps and follow-throughs with key stakeholders
 
Self-starter with the ability to work independently and collaboratively as part of a team
 
Awareness of the top-level business data, and uses it to contextualize your work
 
Experience running research studies across mobile and desktop. You don’t always default to usability testing, but you love testing products with people when it makes sense to do so
 
Experience coaching and mentoring others on research practices
 
Able to balance robust studies with the practicalities of delivering work in a growing complex market. You can see when research isn’t needed


What you can expect:

 
We hope that over time you become an advocate for our customers, help raise the bar for research at 1Password, become a trusted partner to your key stakeholders, and scale the influence of good research through developing others, mentorship, coaching or educating others.

Month 1

 
Familiarize yourself with our past, present, and planned UX Research initiatives
 
Familiarize yourself with current product roadmap and strategic priorities
 
Meet with key stakeholders to learn about their roles & responsibilities, and start to think about how you and research can help
 
Learn about the various customer-facing departments and sit in on customer calls to start to develop early understanding of customer pain points
 
Start to support the Password Manager Trifecta team and address their learning needs

Month 3

 
Deeply understand the Password Manager product roadmap. Design and conduct research studies to address key questions
 
Analyze and present actionable findings using our UX Research practices to key stakeholders
 
Make recommendations to and participate in customer-empathy building initiatives
 
Support the analysis and development of foundational research artifacts
 
Foster key relationships with cross-functional stakeholders
 
Participate in H2 2023 product roadmap planning and partner closely with PM, Design and Eng to help shape H2 roadmap
 
Lead the Password Manager Voice of the Customer initiative

Month 6+

 
Own and lead research enablement on Password Manager
 
Develop, innovate and iterate on user research best practices
 
Run regular UX Research studies and workshops
 
Provide suggestions/recommendations and actively participate in the on-going improvement of UX Research and research practices at 1Password
 
Anticipates “white space” opportunities; Make research recommendations and participate in 2024 planning



United States-based roles only: The Annual salary for this role is between $115,000 USD and $155,000 USD, plus immediate participation in 1Password’s benefits program (health, dental, 401k and many others), utilization of our generous paid time off and, where applicable, participation in our incentive programs. All employees are owners of 1Password and receive an equity grant as part of their total package. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing
> 👶 Maternity and parental leave top up programs
> 👟 Wellness spending account
> 🏝 Generous PTO policy 
> 💖 Company-wide wellness days off scheduled throughout the year 
> 🧠 Complimentary Headspace membership
> 🩺 Comprehensive health coverage

 Growth and future 
> 📈 Employee stock option program for all full time employees 
> 💸 Retirement matching program
> 💡 Training budget, 1Password University access, and learning sessions 
> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community
> 🤝 Paid volunteer days 
> 🌎 Employee-led DEI&B programs and ERGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.

Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [dpo@1password.com].

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