Day Trading SaaS - Client Support Specialist

 Scanz is a leading SaaS Trader Terminal that provides a suite of real-time trading tools to help traders and investors identify live trading opportunities in the US stock market. We are dedicated to offering our users - from trading pros to absolute beginners - an intuitive and efficient trading experience. 
 
Responsibilities: 


 
Act as the primary point of contact for end users, addressing their inquiries, concerns, and technical issues related to Scanz software 
 
Offer guidance and support for software features and functions, ensuring customers can maximize the platform's potential. 
 
Develop and maintain strong relationships with customers, fostering trust and loyalty. 
 
Gather user feedback to help inform future improvements and enhancements to the Scanz platform. 
 
Collaborate with the product and development teams to share customer insights and contribute to the ongoing improvement of the software. 
 
Assist in creating support materials, such as user guides, video tutorials, and FAQs. 
 
Stay up-to-date on industry trends, market conditions, and Scanz software updates to better serve customers. 


  
Requirements: 


 
3 years of experience in customer support or a similar customer-facing role. 
 
Strong knowledge of the stock market and trading principles. 
 
Excellent communication, writing, and interpersonal skills, with a customer-centric mindset. 
 
Problem-solving abilities and a desire to find solutions to customer issues. 
 
Familiarity with trading platforms and technical troubleshooting. 
 
Ability to work independently and collaborate effectively with cross-functional teams.