Customer Support

 Responsibilities


 
Become an expert in our platform and products so you can answer questions of all types
 
Maintaining a positive, empathetic, and professional attitude toward customers at all times
 
Responding promptly to customer inquiries through various channels
 
Lead product demos with potential customers
 
Manage onboarding and education of new and existing customers
 
Work closely with other team members to constantly improve and document help articles and videos with the goal of reducing customer support enquiries and empowering customers to self serve their queries as much as possible
 
Provide feedback on the efficiency of the customer support process by identifying areas for improvement and leading initiatives to implement such improvements
 
Work closely with product, leadership and customers to provide insight and help to constantly improve the software and all aspects of the business


  


 Requirements


 
At least 5 years experience as a Account Executive, Customer Support, Customer Success or similar role, preferably within B2B SaaS
 
Exceptional interpersonal, verbal and written communication skills
 
Proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principal
 
Comfortable in a remote work environment
 
Fluency in English a must (other languages beneficial but not required)
 
Must be very self motivated & have great self management skills
 
Given the remote nature of the role, must be able to utilise asynchronous communication methods with the team over text, audio or video on platforms like Slack
 
Understanding of self storage or similar property sectors not required but a big plus


 



 Perks


 
Competitive pay
 
Work from anywhere you want
 
Flexible working hours (results are what matter)
 
Generous holiday allowance
 
Comprehensive health insurance