Enterprise Account Manager

DescriptionAutomation is the future. With this in mind, we’ve built Plate IQ from the ground up to be the best AP Automation and Payment solution across the hospitality, retail, grocery and manufacturing verticals. Our mission is to simplify your accounting workflow, from Invoice Management and Digitization to Payments, Expense and Petty Cash solutions. Our robust Automation and Vendor networks enable leading businesses to pay and get paid faster, transforming manual data processes into a thing of the past. Plate IQ is a cloud-based, remote-first organization with a strong focus on collaborative workplace culture. We’re on a mission to hire experienced, passionate and solutions-oriented team players with a hunger for growth and a drive for success! Our values are at the center of our company and culture. At Plate IQ, we value: Growth, Customer Focus, Innovation, Accountability, and Communication.
The Role 
As an Enterprise Account Manager, you work at the cross-functional intersection of our organization. In this role, you sit at the vanguard of our growth and expansion mandate, with a diligent eye towards net retention targets and overall client health. Here, you are responsible for nurturing and growing relationships with our enterprise-level customers, driving revenue and ensuring Enterprise customer success through an integrative, holistic understanding of your clients’ needs. Your focus will be to drive customer value and optimize account plans to achieve your team expansion targets. Successful candidates will be self-assured and methodical, with an analytical and data-driven mindset. With a competitive OTE and uncapped earning potential, the earnings opportunity is competitive.
What You'll Do:

 
Be a Solution-Oriented, Driven Leader, managing a portfolio of enterprise-level customer accounts, building and maintaining strong relationships with key stakeholders, including C-level executives, finance teams, and operations teams.
 
Develop and execute account plans and strategies to drive revenue growth and achieve sales targets.
 
Identify and pursue upsell and cross-sell opportunities within existing customer accounts to maximize revenue potential.
 
Collaborate with internal teams, including Sales, Customer Success, and Product, to ensure customer satisfaction and resolve any issues or challenges.
 
Manage regular business reviews with customers to review performance, identify opportunities for improvement, and present new products or features
 
Collaborate with the marketing team to develop and implement account-based marketing strategies to drive customer engagement and retention.

What You'll Need

 
Empathy, emotional intelligence and an innate curiosity to learn and grow
 
Proven track record of achieving and exceeding sales targets, with a strong ability to drive revenue growth.
 
Excellent communication and interpersonal skills, with an ability to build rapport and relationships with customers at all levels of an organization.
 
Strong negotiation and persuasion skills, with the ability to effectively present and sell complex solutions to customers.
 
Ability to work independently, take ownership of accounts, and manage multiple priorities in a fast-paced, dynamic environment.
 
Minimum of 3 years of experience in enterprise-level sales or account management, preferably in the software/SaaS industry.
 
Experience in the restaurant or hospitality industry is a plus!

What's in Your Toolkit?

 
Proficiency in using CRM software (such as Salesforce) and other sales tools to manage and track customer interactions and sales activities.


 
Knowledge of financial and accounting concepts, including understanding of restaurant accounting practices and systems.
 
Ability to understand and communicate technical features and functionalities of Plate IQ's software products to customers.
 
Experience with data analytics, reporting, and data-driven decision-making.
 
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

A Recipe For Total Rewards
We care deeply about making Plate IQ an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work.
The specific benefits/perks we offer are continually evolving, but currently include:

 
Work from home in an energetic remote-first environment that supports flexible working hours and understands work-life balance.
 
Competitive salary based on skills & experience.
 
Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
 
Employer sponsored 401(k) with company match.
 
Paid Time Off (and the encouragement to use it).
 
Annual company retreats.
 
Promote from within philosophy.

Beyond the tangible benefits though:

 
You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference.
 
You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing.
 
You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution.
 
Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to none.
 
We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks.
 
Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth.
 
We truly love what we do and who we do it with - and we think you will too!

Plate IQ is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.