Customer Service Representative

We are Blaze, the fastest growing casino in LATAM
Blaze.com was born in 2019 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but, also an affinity with the iGaming industry. They teamed up and built a new product, setting the bar to an all-new high. Now in just a two years, we have created a new category in iGaming by combining social and real-money gaming! We currently have 2,000+ games and 2,000,000+ registered players. Naturally, we can't do all of this as well as all the exciting things we have lined up for the years to follow without the living legends that make our business the success it is today.
A great opportunity for an iGaming experienced Customer Service Agent with proven track record to join an exciting, growing group of passionate Internet professionals based all around the world.
You Will:

 
Be responsible for answering incoming requests from our customers through live chat and email.
 
Respond to chat requests via live chat and email
 
Engage in conversation and delight customers
 
Go above and beyond to ensure all customer needs are met
 
Collaborate with team members regarding payments and other issues

Requirements
You Are:

 
Native Portuguese speaker
 
Fluent English speaker
 
Must be 21+ years old
 
Perfect grammar and fast typer
 
Please include your CV with your application
 
Able to learn, adapt and retain new information quickly
 
Willingness to improve
 
Able to multitask
 
Capable of acting professionally and handling all customer queries while expressing empathy as you correct their issues

Other details:

 
Shifts are 40 to 44 hours per week (fixed hours) 5 days a week
 
Some during the morning others during the afternoon, but all shifts have at least one day during the weekend
 
Long-term job position (most people we hire work for us for 1 year or more)



A humble and open mindset is essential to reach higher aims. Join us!
**Please include an English CV/Resume**