Support and pre-sale engineer

 Us:


 
ScrapingBee is a web scraping API that simplifies the extraction of data from the web. The company was founded in 2019 by Pierre de Wulf and Kevin Sahin. After funding in 2020 by TinySeed, ScrapingBee is profitable and growing strongly. The team consists of the two founders, as well as Etienne: lead developer, and Nizar: support engineer.




 
Support has always been a key differentiating factor between ScrapingBee and its competitor, and we need help to delight our 1000+ customers.




 
Job:


 
As a support and pre-sale engineer, your main missions will be:




 
Help existing ScrapingBee customers with their issues (65%)
  

   
Analyze the problems of the customers, reproduce them, and assist them until the resolution of their technical problems.
   
Debug client scripts, reproduce bugs in your browser
   
Analyze the requests/behavior of the target sites with Chrome dev tools or Charles proxy-type tools.
   
Communicate with customers, mainly via live chat (Crisp) mainly in English.
  
 
Update our knowledge base, processes, and documentation. Communicate with the team some product improvements that you think could help our users. (10%)


 
Tools you will likely use daily:


 
Slack for internal communication
 
Crisp (live chat) for communication with customers and knowledge base
 
Monitoring with Datadog
 
Paw/Postman to reproduce API calls
 
Chrome dev tools for debugging
 
Charles proxy for debugging (rarely)
 
Chargebee (subscription and invoicing)


 
You:


 
2 years of experience in a similar or developer position
 
You have fluent written English.
 
Good knowledge of the web basics: HTTP protocol, CSS selector, XPath, and Javascript.
  

   
By good knowledge we mean that answering those questions should be trivial and not necessitate any Google search on your end:
    

     
What is an HTTP GET?
     
Give 4 HTTP methods.
     
What are HTTP headers.
     
What is HTML, a SPA, and a proxy?
     
What is a CSS selector?
     
Why would you ever want to parse HTML?
    
  
 
You are autonomous and know how to work remotely
 
Experience/interest in web scraping (BONUS)
 
Experience with headless browsers: Puppeteer, Selenium, Playwright, and similar. (BONUS)
 
Knows the basic of Python / NodeJS (BONUS)


 
Application Process:


 
Step 0: you apply by email at “jobs@scrapingbee.com” with [support] as a subject, please don’t forget to mention your timezone in the email
 
Step 1: 1h / 1h30 call with Pierre (co-founder, managing tech + support) as he will be your direct manager
  

   
Introduction (15 minutes)
   
General web knowledge quiz (30 minutes)
   
Q&A (30 minutes)
  
 
Step 2: You’ll receive an example of 5 support tickets by email. We’d like you to answer to them in the best way you can.
 
Step 3: 1h call with Kevin (co-founder, managing marketing + sales) as he will be your preferred contact point for everything “pre-sales”.


 
Salary and benefits:


 
$1,500 - $2,500/mo
 
Work wherever you want
 
Flexible hours
 
Contractor-based offer


 
To be sure that you’ve read the application all the way to the bottom please use [support BEE] as a subject for your application email instead of [support] 😉.