Marketing Consultant Manager

The Marketing Consultant Manager is both an experienced Marketing Automation practitioner (Marketo skills strongly preferred)ﾠand has managed up to 12-15 marketing production and/or consulting personnel in an agency or direct hire role. The Marketing Automation Manager is responsible for effectively managing, mentoring, and scaling a high-performing consulting team of up to 15 direct reports, ensuring our customer experience is optimized by maturing both the hard and soft consulting skills of your team to continually deliver excellent and impactful solutions that exceed client expectations.


Essential Responsibilities, include but are not limited to:


People Management

 
Satisfaction: We are a services organization. Our people are everything and it will be your responsibility to ensure our consulting team members have the tools, resources and knowledge to be successful in their assigned roles and responsibilities. This starts with an impactful onboarding experience and continues through their Marvel Marketers career lifecycle. You should gain an understanding of employee career aspirations and assist in development opportunities of the necessary skills that will benefit the employee, our clients and the company. Ensure employees represent the company as a trusted advisor with our clients and assist them, when necessary, to help make key decisions while delivering excellent services.
 
Retention: Employees who feel valued and know that the company has their best interest in mind, will usually retain themselves. It will be your responsibility to establish proactive processes to mitigate any operational issues or concerns and to effectively communicate any concerns to the appropriate parties (leadership team, human resources, employee, etc). Communication is key as a primarily remote organization. You will be the first or second point of contact for client or employee escalations. Communicate successes or escalation concerns and partner with team members to figure out the appropriate path to resolve any concern for the employee and our customers.
 
Growth / goal management: Develop a thorough understanding of the goals of the organization. Manage and implement strategies and processes to drive execution of goals/expectations to assigned team members to ensure success and accountability.



Resourcing Management

 
Optimization: Work with CSMs and PMs in providing proactive guidance on gaps/needs while ensuring available staff is optimally assigned and utilized according to the business needs and skills alignment. Leverage analytics tools in balancing allocation and utilization and recommend effective processes to resolve any identifiable issues with the leadership team in advance.



Consulting Services

 
Deliverables: Manage and have an understanding of the roadmap for project portfolio deliverables and milestones. Partner with Customer Success Managers or Project Manager team to ensure success. Effectively communicate, Mitigate risks, implement solutions, take corrective actions, keep all parties informed while maintaining expectation of excellence.
 
Advisor: Function as a trusted advisor for internal business partners, as well as our clients. Manage deadlines and enable clear, concise communication throughout the project lifecycle.
 
Identify and craft meaningful projects that move the needle for the organization and benefit our employees development as well as our clients needs
 
Partner cross functionally across Managers, and Teams to ensure the successful delivery and management of projects.



Minimum Knowledge, Skills And Abilities

 
4+ years professional experience in marketing automation (Marketo preferred), 3+ years of people management with a minimum of 10 Direct Reports
 
Passion for managing teams and supporting the growth and development of others
 
Excellent written and verbal communication skills. Effectively communicate, and demonstrate confidence and emotional intelligence to team members and leadership, in the organization and with our clients.
 
Strong history of building relationships across organizations and clientele with a diplomatic, solutions-oriented approach to decision-making and communication
 
Highly analytical, with a track record of being a strong problem solver
 
Presenting to business stakeholders, and driving value for the business
 
Ability to see the big picture and to focus on details when necessary
 
Strong technical skills and experienced in tools such as MS Office, G-Suite, Salesforce.



Who thrives with us

 
People who want to learn, but are self motivated in learning from their projects
 
People who enjoy the really hard problems
 
People who enjoy having too much vs. too little to do
 
People who like creating from nothing ( We still need a lot built to support our growth)
 
People who understand how to build and maintain relationships with their coworkers and their clients
 
People who like making others successful and understand the value of that as much as making themselves successful
 
People who leave their ego at home and really enjoy working with other brilliant people
 
People who not only can thrive in ambiguity but prefer informing frameworks and structures themselves.



About Marvel Marketers:

Marvel Marketers (www.marvelmarketers.com) is a global Marketing Automation, Digital Marketing, Experience Management and ABM Consultancy. Our clients are sophisticated so we only hire the best to keep up and add value along the entire Digital Marketing Maturity Curve. We also partner strategically on custom digital marketing roles to help support all areas of our client's Digital Marketing Strategy.


As we continue to grow and expand our service offerings, we are looking for the best and brightest to join our team. If you applied for a previous role, apply again! Our needs continuously change and evolve.


Marvel Marketers is an Equal Opportunity Employer