Customer Support Specialist (PST/Europe)

 We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position. You'll be joining a small, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be done using Intercom. No phone calling required. It is highly preferable that you have a background in SEO or digital marketing so you can understand our customers and their goals.
When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the medium to long term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide full training and support along the way.




 
Key Responsibilities




 
Respond to customers inquiries via Intercom
 
Create knowledgebase help articles
 
Escalate issues/bugs to developers
 
Other projects depending on your skillset (writing, product management, customer success, etc)


 
Job Benefits




 
Profit-sharing, distributed quarterly
 
Frequent promotions
 
4 weeks vacation and paid sick days
 
Monthly Happy Hour
 
Extended health benefits
 
Continued education allowance
 
Annual fitness allowance
 
Work from anywhere in the world
 
Join a bootstrapped, product-focused, & customer-oriented team


 
Job requirements




 
2+ years in a similar technical support role for a SaaS
 
Moderate understanding of SEO and/or Digital Marketing
 
Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media, etc)
 
Advanced written communication skills
 
Native / Bilingual English