Account Manager

At OneLocal, we know that marketing isn’t just about buying ads anymore. We also know how hard it is to keep up with rapidly changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients 10 digital marketing solution products that are impactful on their own, but even better together. We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise. 
OneLocal is looking for an Account Manager who is a big-thinker and wants to be challenged as we scale. This role will be responsible for smaller accounts subscribed only to our LocalReview product. The ideal candidate is a customer-centric, pro-active individual who is looking to join an early-stage technology company and drive growth and innovation. You will be joining a motivated and fast-paced team that strives to create long-lasting relationships with our clients and produce results. If you’re ready for a change and looking for an opportunity that’s equal parts challenging as it is rewarding, you’ll find it here.
What You’ll Be Doing

 
Manage a portfolio of several hundred clients and be responsible for retention and upsell
 
Be proactive in addressing client issues or potential issues by monitoring account performance
 
Understand our full marketing suite and be able to communicate the value and ROI to your clients
 
Identify expansion opportunities to grow the businesses in your portfolio, adding value to your clients

What You Bring

 
Experience working with a high volume of clients (500+ clients is an asset)
 
You’ve got our customer’s best interest in your mind and will do whatever it takes to help them be successful with our solutions
 
Experience crafting email cadences tailored to client segmentation
 
Experience working with small & medium businesses is an asset but not required
 
Strong communication skills, both verbal and written
 
2 or more years experience as a Client Success Manager / Account Manager in one of the following environments:
  

   
SaaS organization
   
Marketing Agency
   
Tech Startup
  
 
Ability to work in a fast-paced environment and quickly adapt to changing timelines and priorities
 
Ability to understand customer needs and determine its fit to our product offering
 
Strong organizational and follow-up skills
 
Ability to quickly build rapport with clients and turn them into long-term partnerships
 
Proven ability to maintain professionalism and demonstrate courtesy towards clients
 
Demonstrates honesty and integrity
 
Questions the status quo and isn’t afraid to speak up
 
Familiarity with CRM Platforms, ideally Salesforce

Why You’ll Love Working Here:

 
The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence
 
Remote first: We have committed to a remote-first work environment with access to a co-working space in Toronto. This means our roles are open to candidates who can work between the core hours of 9am - 5pm EST
 
3 weeks paid vacation + 5 paid personal days
 
Stock options in a YC backed start-up
 
Virtual social events: coffee chats with your colleagues and occasional happy hours!

At OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experience, and perspectives regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin.