Associate Operations Engineer

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!
Summary:
Acquia is seeking an experienced and enthusiastic Associate Operations Engineer to join our Customer Data Platform Operations team. In the role they will provide incident response coverage as well as other operations tasks to assist delivering solutions for our business needs of our customers.
Responsibilities

 
Execute day to day activities of continuous monitoring of customer data platform
 
Respond promptly and optimally to alerts related to monitoring of various customer tasks and the processing pipeline
 
Troubleshoot stuck tasks, data mismatches, and database queries to remediate customer workflows
 
Provide clear and concise communication of problems and steps taken to customers and other stakeholders via ticketing system, email, and Slack
 
Build and improve documentation for team members and other internal stakeholders
 
Support automation efforts, and identify process efficiencies
 
Work cross functionally with Operations, Support, Customer Success Managers to extend fast support to customers

Requirements:

 
Customer-first mentality and is passionate about serving customers and solving their problems
 
Detail oriented, with strong organizational skills, follow through, and high level of accountability
 
Basic knowledge of SQL or any other DB query language
 
Familiarity with command line interaction with Linux operating systems, Windows powershell or similar
 
Problem solving skills, curiosity, initiative, and ability to work optimally under time pressure, prioritize and multitask
 
Willing to work in shifts to extend 24*7 support
 
Hold a Bachelor's degree in Computer Science, or other proven Technical degree in IT, Information Services or similar field
 
Strong written and verbal communication skills

Extra credit:

 
Experience in customer technical support or similar role
 
Familiarity with JIRA, Zendesk, or some other ticketing system
 
Experience with Hadoop, Hive, or Spark
 
Experience working with customer’s data platforms, and marketing-related data technologies
 
Interest and ability to learn new technologies
 
Proven ability to work as part of a global team

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.