Technical Lead – Synchronous Communications at Front App

Title: Technical Lead – Synchronous Communications
Location: Remote US
Type: Full-time
Workplace: remote
Category: Engineering
JobDescription:

 Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.



 More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator’s list of Top Companies in 2023, #4 on Fortunes Best Workplaces in the Bay Area, Inc. Magazine’s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.



 We are looking for an experienced Full Stack technical lead to complete our Synchronous Communications engineering team. The Sync Comms team is focused on providing our customers with a seamlessly integrated chat experience inside of Front, allowing them to integrate and communicate with Front Chat and a variety of other chat providers. The Sync Comms team was formed in early 2024, so this role is a fantastic opportunity to join a new initiative and have a large impact as we iterate on customer feedback to rapidly improve how synchronous communications integrate with the rest of Fronts platform.



 To be successful in this role you must have experience leading technical teams of software engineers, have proven software development skills, be comfortable taking on a product and business-focused engineering approach, and thrive within a small, dynamic, cross-functional team.

What will you be doing?

 
You will work closely with product managers and product designers on projects that improve Fronts synchronous communications offerings, including integrations with other platforms.
 
You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
 
You will also do a substantial amount of development, requiring you to conceptualize, design, implement, test, and launch improvements and integrations that expand Fronts synchronous communications offerings.

What skills and experience do you need?

 
Experience leading teams of senior software engineers delivering everything from product-focused features and enhancements to new products.
 
Industry experience building fast, reliable, real-time web-based applications.
 
Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
 
Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
 
Exposure to architectural patterns of a large, high-scale web application.
 
Product minded: committed to building the best user experience.
 
Business minded: understands the power of leveraging technology toward business outcomes.
 
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
 
Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

Bonus:

 
Experience with AWS technologies.
 
Rigor in A/B testing, test coverage, and other web best practices.
 
Experience working with complex data models at scale.


 Visas: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time



 This position is open to Remote US



 The US hiring salary range for this full-time position is $150,000 – $235,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. Thisresourcewill provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.



 Zone 1: USD $177,000 – $235,000


 Zone 2: USD $159,000 – $212,000


 Zone 3: USD $150,000 – $200,000



 These ranges may be modified by Front at our sole discretion in the future.



 What we offer


 Competitive salary


 Equity (we are post-series D & backed by some of the best VCs in the US)


 Private health insurance fully covered by Front


 Flexible Fridays – learn more here!


 Flexibility to work from home 3 days/week (unless posted as a full-remote role)


 Mental health support with Modern Health


 Family planning support with Maven




 Frontprovidesequal employmentopportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.