Lead Support Engineer

 

 Lead Support Engineer
 

 



 



 About the client:

 



 Our client is modernizing the brokerage ecosystem. They are a diversified financial services firm replacing the legacy infrastructure used across capital markets.
 

 



 

 They started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Their proprietary prime brokerage platform adds significant efficiency to the market while focusing on minimizing risk, redundancy, and cost for clients. Their goal is to create a single source-of-truth platform for every asset class, in every country, and any currency.
 

 



 

 By combining highly skilled product and engineering talent with seasoned finance professionals, our client is building the essentials to compete in today’s fast-paced markets.
 

 



 

  The Team:

 



 

 Our client’s mission is to become a single-source platform that serves a variety of investor types across multiple asset classes on a global scale. 
 

 



 

 Our client is building out its Securities Finance, Futures Trading, and Execution platforms from the ground up. Members of the team have the unique opportunity in the industry to contribute to large-scale, sophisticated trading systems on a modern and scalable technology stack from scratch.
 

 



 

  The Role:

 



 

 We are seeking a Lead Production Support Engineer for our client. Initially, the role will support the trading desk, execution, and stock loan business, potentially expanding to other functions as the business grows. This opportunity allows an experienced support engineer to start and build a support team from the ground up while gaining a comprehensive understanding of all functions across the bank. Responsibilities include providing tech support to all business areas, such as the trading desk and production plant monitoring, and assisting with user queries. You will work closely with traders, customers, vendors, and counterparties. 
 

 



 

  Requirements:

 



 At least eight (8) years of professional banking/financial services experience in support, particularly in fast-paced environments and large-scale applications.


 
Experience in scripting and SQL.
 
Experience in incident management and debugging.
 
Experience in integration testing and test automation.
 
Good communication and coordination skills with the ability to speak to end users and traders.