Director of Product

 About Us


 Close is a bootstrapped, profitable, 100% remote, ~90 person team of thoughtful individuals who value autonomy and impact. We are out to supercharge sales productivity for startups & SMBs with the most modern, thoughtfully all-in-one, communication-focused CRM. 


 



 Our Product team obsesses over delivering great SaaS to serve the 6,000+ business that choose Close to help them grow. Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful product on time. Product, Design, and Engineering work collaboratively on the best solution. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion. 


 



 We share on The Making of Close, our behind-the-scenes Product & Engineering blog.


 



 About the Role


 We're looking for a Director of Product to lead product development at Close – everything from long-term product strategy through ensuring high-quality releases. You’ll oversee our Product Management and Product Design teams and will work closely with our Engineering and customer-facing teams. This role reports to our VP of Product & Engineering and will be a part of our Sr. Leadership team.


 

  Key Responsibilities

 



 
Customer development
  

   
Get to know many of our individual customers and their problems deeply, understand their motivations, business context, and jobs to be done. 
   
Lead data collection and analysis to better understand the broader trends of our customer base and market.
   
Set great processes for our entire Product team to be deeply customer-focused.
  


 



 
Product Roadmap development
  

   
Working closely with Phil and Leadership, you’ll define product strategy and vision in inline with company strategy and will establish goals and a plan to make it a reality.
   
Own product roadmap development, from ideas through delivery. Communicate it well internally and get appropriate feedback.
   
Set goals and objectively measure success for specific features as well as the broader product.
   
Design product initiatives around business goals, such as increasing NRR.
   
Balance iterative improvement of existing product features with new creative ideas to propel Close forward.
   
Build and ship high quality Product
   
Maintain a high bar for product quality, design, and function to make Close excellent in solving customers’ real problems and in making Close feel like a truly modern SaaS.
   
Validate potential feature solutions with customers to give us confidence that our investments will pay off.
   
Find ways to delight customers; track and increase NPS.
   
Refine our Shape Up-inspired product development process for EPD to collaborate well together in shipping impactful high quality software on-time and in a fun way.
   
Maximize return on product investments through in-app onboarding/promotions and by communicating launches externally with customers, in partnership with our marketing and customer success teams.
  


 



 
Manage the Product Management and Product Design teams
  

   
You’ll have two immediate direct reports – our Group Product Manager and our Product Design Manager, who each manage teams of 3, for an initial team of 8 people.
   
Be a great leader, casting vision and motivating the teams toward impactful work. Be a great manager, practicing radical candor, having regular 1:1s, and setting goals and opportunities for growth. Help the team thrive in their crafts.
   
Fully own recruitment for hiring our next PM or Design team members, ensuring a very high quality bar.
  


 

  Requirements


 
Must be located in the United States.
 
Have significant experience (3 years minimum) in a product leadership/management role.
 
Have a track record (6 years minimum) of shipping high quality successful Product, preferably at a product-focused B2B SaaS company.
 
Be comfortable diving deep into analytics and metrics to inform decisions and objectively define success.
 
Have a critical eye and always looking to improve an existing product or design to make it better.
 
Must be able to occasionally travel to meet customers and for team meetups.