Design Success Manager

 Yo-yo-yo! 💥

Working with Awesomic, you’ll get actual fast-growing startup experience. You’ll be able to make decisions in successful customer journey building and product feature development.

The Customer Success team at Awesomic is looking for an outgoing and enthusiastic individual to join us in helping our customers get the most out of our awesome product. The successful candidate will be a customer-focused problem solver with excellent communication skills and profound design background.

🔥 That’s an amazing opportunity to start in a promising well-funded startup and be able to grow as a Design Success Manager. Apply today! 🔥

As a Design Success Manager, you will care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.

You will be the first point of contact for our customers. You will be responsible for providing best-in-class customer care and helping customers understand our products and services.

🚀 Within this role, you will:




 
Support daily communication with our customers via phone, chat, email, and the Awesomic app
 
Work with CS metrics to analyze data and improve customer experience
 
Establish clear retention goals and milestones to work towards
 
Minimize customer churn
 
Work closely with our Designers and Community Managers
 
Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps
 
Help process billing requests
 
Encourage upsells and cross-sells
 
Assist in customer onboarding and training
 
Identify customer needs and recommend appropriate solutions
 
Document customer interactions and follow up with customers
 
Ensure customer satisfaction by providing timely and satisfactory resolutions


 



 😎 We’ll be glad to meet you if you:




 
Have solid knowledge and experience in design
 
Are a problem solver and can work independently
 
Have a self-driven, curious, and proactive nature
 
Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side
 
Are empathetic to people and are a patient and active listener
 
Care about customers’ happiness and want to make their journey with the product outstanding and efficient
 
Are a great communicator, and you speak fluent English
 
Are responsible, well-organized, and able to multi-task and prioritize
 
Are a friendly, open-minded person and a born troubleshooter
 
Have proven experience with Hubspot and Intercom and are willing to explore and try new tools
 
You don’t mind staying in touch with customers in US timezone


 
🚀 With Awesomic Team:




 
You’ll join the most remarkable community of one-goal-driven people who love what they do and are ready to change the game with innovative decisions.
 
You will be surrounded by beautiful art-works and creativity in all its manifestations daily. Plus, funny memes are welcomed very much in work chats — so your business days will be fun :)
 
You’ll have an opportunity to positively influence the processes personally if you see the ways for improvements. You’ll be able to build the company’s history with the core team – one of the most significant values of working in a startup. You’ll be heard! :)
 
You’ll get unlimited opportunities to develop as a professional and have daily communication with customers from the top companies in the world. Many challenging and exciting cases are waiting to be solved by you!


 So, if you love people and people love you, we’ll be glad to meet you. Let’s get acquainted! ❤️