Enterprise Project Manager

Summary of the Job:
The Enterprise Project Manager is responsible for planning and executing complex, new technical implementation projects to customers of Invoice Cloud. The Enterprise Project Manager will use their experience and knowledge of Invoice Cloud technology, organization, industry, and partners to lead cross-functional teams delivering multifaceted projects often involving new technical integrations and non-routine solutions.
The role is a key member of the Operations team. Working in unison with implementation managers, your responsibility is to manage technical implementation projects in the insurance vertical. The role is responsible for planning, leading, organizing, and motivating project teams to achieve a high level of performance and quality in delivering projects that drives revenue and provide business value to customers.
Working closely with Invoice Cloud Engineering, Product, Alliances, Sales, and Client Services teams, the EP / SR PM will lead all aspects of project delivery including definition, execution, risk management, and performance monitoring/reporting. The EP / SR PM takes initiative and exercises independent judgement to define appropriate courses of action where no precedence exists.
Essential Responsibilities:
The expectation is that as an Enterprise Project Manager you will:

 
Manage high-profile, non-routine, technically complex, and strategically vital projects
 
Understand scope by having a clear high-level understanding of our product offering
 
Create and manage project plans and schedules for assigned projects
 
Effectively forecast delivery timelines and deliver on organizational and department goals
 
Anticipate risk and have mitigation strategies in place
 
Can report projects status at any given time
 
Provide proactive, accurate and timely communications to internal and external stakeholders, including providing clear and concise leadership updates
 
Have a positive and respectful attitude towards clients, vendors and everyone who interacts with you
 
You thrive in ambiguity and like building processes instead of having your tasks laid out for you step by step
 
You are a strong leader who enthusiastically serves product and project teams
 
Plan, document, manage and track multiple projects from project initiation to project closing
 
Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
 
Work cross functionally internally to solve implementation challenges
 
Serve as primary point of contact/driver for project completion with existing customers through implementation
 
Coordinate all implementation activities including those executed by Implementation Managers (SMEs), IT developers, QA resources, Marketing, Finance, Training and Client Services.
 
Mentor less experienced colleagues in PM best practices and processes
 
Your core values of humility, generosity, empathy, and trust affect every aspect of your work

 
Required Knowledge and Skills:

 
Worked in a software development environment, preferably SaaS based solutions
 
Customer driven, results focused, and technically savvy
 
Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
 
Positive attitude and willingness to learn
 
Excellent written and verbal communication skills - both phone and email
 
Background in delivering projects for external customers
 
You can build a project schedule or a project plan from scratch if needed
 
Experience with Smartsheet is helpful
 
You can effectively work from home

 
Education:

 
Bachelor’s degree or equivalent work experience
 
Project management courses or training
 
PMP certification is a plus, but is not required

 
Minimum Years of Experience:
Seven years of project management experience implementing software
 
Supervisory Responsibilities:
None