Customer and Community Marketing Manager

We are dscout. At our core, we are People Nerds. We empower our customers to meet the people who matter to them in the moments that matter most. Customer-obsessed companies and agencies like Salesforce, Sonos, Groupon, and Best Buy use dscout to build better products and services because of people like you. We are building a smart and driven team, and we would love for you to join us.

We are seeking a Customer and Community Marketing Manager to engage and grow our community of customers and advocates. The “People Nerds” community is an essential part of our brand and we are looking for an experienced and personable marketer to manage and grow it.

The ideal candidate will have at least 3-5 years of experience developing customer marketing and advocacy programs for SaaS companies. As a Customer and Community Marketing Manager, you will be responsible for engaging with our users and customers, planning and executing exclusive events and user groups, and building a sense of community around our brand. Your efforts will contribute not just to renewal and expansion revenue, but also to net-new deals.

If you are passionate about building and engaging communities and have a strong penchant for customer advocacy, we encourage you to apply for this role.


What You'll Be Doing:

 
Develop and implement community engagement strategies to increase user participation and retention
 
Manage and moderate the People Nerds community on Slack, ensuring that users are engaged and the conversation is lively and informative
 
Plan and execute exclusive events and user groups, both in-person and virtual, to promote our brand and strengthen customer relationships
 
Collaborate with our marketing team to develop customer-focused content and campaigns that drive user engagement and uncover expansion revenue opportunities
 
Work closely with the demand generation team to find creative ways to drive net new revenue - sourcing case studies and testimonials, implementing a referral program, uncovering advocates eager to promote dscout, etc
 
Act as the voice of the customer within the organization, providing insights and feedback to cross-functional teams to inform decision-making
 
Monitor community health and user feedback, and use insights to continuously improve community engagement strategies


What You Need To Have:

 
3-5 years of experience managing customer marketing and advocacy programs for SaaS companies
 
Proven track record of building online and in-person communities - increasing community engagement and driving customer loyalty and advocacy through various tactics
 
Experience hosting and managing virtual and in-person events, such as webinars, user conferences, and meetups - including all associated sourcing, contracts, and vendor management
 
Experience creating customer-focused content, such as case studies, testimonials, and customer success stories, to support marketing and sales efforts
 
Exceptional interpersonal and communication skills, with the ability to engage and connect with a wide range of customers, advocates, and internal stakeholders
 
Strong project management skills, with the ability to manage multiple priorities and deliverables in a fast paced environment
 
Excellent problem-solving and analytical skills, with the ability to use data to inform decision-making, justify spend, and measure impact and ROI



About dscout

dscout is a team full of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we look for team members who align with that belief. We are proud of what dscout is today, and we are excited to build our future with you. 

It doesn't just stop there. When you join the dscout team, you will get:

* A strong and competitive compensation package with a built-in bonus and equity program.
* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO, 11 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
* An education stipend to support your growth & development and a remote work stipend.
* A company that is open and transparent with our team. You will know what is happening and why it matters.


dscout is an equal opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please contact us by email at accommodations@dscout.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

When you apply at dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. 

dscout participates in the E-Verify program in certain locations, as required by law.

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